Answer: Average handle time
First contact resolution
Explanation:
Since the center manager needs to measure the productivity of the agent and the customer satisfaction, the report that should be recommended by a consultant would be the average handle time and the first contact resolution.
The average handle time shows the time taken for a transaction to be completed. This can be used to determine the productivity of agents. Also, first contact resolution can be used to determine customer satisfaction as it shows the number if queries that were successfully resolved.
Increasing the quality of your products can be achieved by doing the
following:
- Using standard raw materials.
- Adopting best work practices.
<h3>What is Quality?</h3>
This is the measurement of standard or excellence of an individual, goods
and services.
It is best for an organization to churn out quality products as it helps to
increase sales and profit. This can however be achieved by using standard
raw materials and practices during production.
Read more about Quality here brainly.com/question/15281075
Answer:
C. long-term spot rates are higher than the average of current and expected future short-term rates
Explanation:
Answer:1. Poole journal $
Date
April 10
Cash account Dr 50,925
Cash sales Cr 48,500
Sales tax. Cr. 2425
Narration. Cash sales inclusive of sales tax.
Waterman journal $
Date
April 15
Cash account Dr 26750
Cash sales Cr. 25,000
Sales tax. Cr. 1750
Narration. Cash sales inclusive of sales tax
Explanation:
Firms are authorized by the government to collect sales tax on their behalf at the time of sales and such amount when collected are treated as liability by the firm to be remitted to the goverments.
At the point of sale the sales tax is showing as percentage to be charged on sales separately e.g 5% on sales figures.
If the tax percentage is not separated at the time of sales and the sales is made inclusive of sales tax then the sales tax like in the above scenario will be 7/107 * $26,750 which gives $1750
