Question

You are training a new employee at a credit card company on how to reply to customers when their credit application has been denied. What points should you cover in your training? Check all that apply. How to offer no explanation of the reason for a credit refusal How to avoid disclosures that could cause a lawsuit How to discourage future business with denied applicants How to use language that doesn’t cause hard feelings

Answer 1

Answer:

How to avoid disclosures that could cause a lawsuit , How to use language that doesn’t cause hard feelings

Explanation:

While training a new employee at a credit card company on how to reply to customers when their credit application has been denied, following points should be covered in the training :

How to avoid disclosures that could cause a lawsuit , How to use language that doesn’t cause hard feelings