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valkas [14]
2 years ago
9

Are the communication skills required for a team leader in a manufacturing plant different from those of a customer service exec

utive?
What would you do to improve your communication skills?

Discuss the importance of customer service and suggest ways to ensure good customer experience.
Engineering
1 answer:
Svetllana [295]2 years ago
5 0

Answer:

Explanation: Excellent customer service isn’t just down to your frontline staff, but a customer might be won or lost there. That’s why it’s so important every employee works together to resolve issues and create memorable moments – and empower your frontline agents to be as valuable to the customer as possible. It could be the difference between the customer coming back again, or going elsewhere.

The following tips are designed to help both customer service representatives, customer service management, and operations staff to work together to make experiences that matter. Developing customer service skills is important for the whole team to thrive – and to ensure customers keep coming back.

Customer service representative tips

Practice active listening

Learn to empathize with your customers

Use positive language

Improve your technical skills

Know your products and services

Look for common ground

Communicate clearly

Be solutions-focused

Admit mistakes

Be willing to learn

Customer service team management and operations tips

Provide first-class training

Set your standards high

Have a clear escalation pathway

Align your touchpoints

Create a culture of excellence

Be smart about automation

Use tools that boost speed and efficiency

Measure and analyze customer feedback

Use closed-loop feedback

Listen, understand and take action

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technician a uses a current output test to check ac generator output. technician b uses a voltage output test to check output. w
expeople1 [14]

Answer:

both

Explanation:

Both the technician are correct, ac generator output can be tested in both ways. The two ways are  current output test to check ac generator output. and  voltage output test to check output.

7 0
3 years ago
Student A says hazardous waste can take the form of solid, liquid, or gas. Student B says hazardous waste can only take the form
lina2011 [118]

Answer:

Student A

Explanation:

hope this helps have a great day

4 0
3 years ago
A 3-in-thick slab is 10 in wide and 15 ft long. The thickness of the slab is reduced by 20% and width increases by 3% in a hot-r
xxMikexx [17]

Answer: l = 2142.8575 ft

v = 193.99 ft/min.

Explanation:

Given data:

Thickness of the slab = 3in

Length of the slab = 15ft

Width of the slab = 10in

Speed of the slab = 40ft/min

Solution:

a. After three phase

three phase = (0.2)(0.2)(0.2)(3.0)

= 0.024in.

wf = (1.03)(1.03)(1.03)(10.0)

= 10.927 in.

Using constant volume formula

= (3.0)(10.0)(15 x 15) = (0.024)(10.927)Lf

Lf = (3.0)(10.0)(15 x 15)/(0.024)(10.927)

= 6750 /0.2625

= 25714.28in = 2142.8575 ft

b.

vf = (0.2 x 0.2 x 3.0)(1.03 x 1.03 x 10.0)(40)/(0.024)(10.927)

= (0.12)(424.36)/0.2625

= 50.9232/0.2625

= 193.99 ft/min.

4 0
3 years ago
Problem 4 You are designing a circuit to drive LED1, using the following circuit. The datasheet for the LED specifies that VF =
HACTEHA [7]

Answer:

a) I_LED= 1/6 A  b) Vf= 2.5V

Explanation:

Consider circuit in the attachment.

a) We will simplify current source in paraller with resistor to a voltage source in series with a resistor(see attachment 2)

Solving the circuit in attachment 2 using mesh analysis

-9+2I1+4(I1-I2)-4+2I1=0

8I1 - 4I2= 13 ............... eq 1

4+4(I2-I1)+ I2 + 2=0

4I1- 5I2 = 6 ............ eq 2

I1= 41/24 ;  I2 = 1/6; I2= I_LED

b) Solving the circuit in attachment 2 again, this time I2=0

8I1 - 4I2= 13

8I1- 4(0)=13

I1= 13/8

Vf= 4(I1- I2) -4

I2=I_LED=0

Vf= 2.5 V

4 0
3 years ago
The cross section of a heat exchanger consists of three circular pipes inside a larger pipe. The internal diameter of the three
omeli [17]

Answer:

0.0432 m^3/s

Explanation:

Internal diameter of smaller pipes = 2.5 cm = 0.025 m

pipa wall thickness = 3 mm = 0.003 m

internal diameter of larger pipes = 8 cm = 0.8 m

velocity of region between smaller and larger pipe = 10 m/s

Calculate discharge in m^3/s

First we calculate the area of the smaller pipe

A = \pi Dt = \pi ( 0.025 ) ( 0.003 )  = 0.00023571 m^2

next we calculate area of fluid between the smaller pipes and larger pipe

A = [\frac{\pi }{4} D^{2} _{L}  ] - 3(A_{s})

   = [ \frac{\pi }{4} (0.08 )^2 - 3 ( 0.00023571 )]

   = [ 0.00502857 - 0.00070713 ]

   = 0.00432144 m^2

hence the discharge in m^3/s

Q = AV

   = 0.00432144 * 10

   = 0.0432 m^3/s

3 0
2 years ago
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