1answer.
Ask question
Login Signup
Ask question
All categories
  • English
  • Mathematics
  • Social Studies
  • Business
  • History
  • Health
  • Geography
  • Biology
  • Physics
  • Chemistry
  • Computers and Technology
  • Arts
  • World Languages
  • Spanish
  • French
  • German
  • Advanced Placement (AP)
  • SAT
  • Medicine
  • Law
  • Engineering
valkas [14]
2 years ago
9

Are the communication skills required for a team leader in a manufacturing plant different from those of a customer service exec

utive?
What would you do to improve your communication skills?

Discuss the importance of customer service and suggest ways to ensure good customer experience.
Engineering
1 answer:
Svetllana [295]2 years ago
5 0

Answer:

Explanation: Excellent customer service isn’t just down to your frontline staff, but a customer might be won or lost there. That’s why it’s so important every employee works together to resolve issues and create memorable moments – and empower your frontline agents to be as valuable to the customer as possible. It could be the difference between the customer coming back again, or going elsewhere.

The following tips are designed to help both customer service representatives, customer service management, and operations staff to work together to make experiences that matter. Developing customer service skills is important for the whole team to thrive – and to ensure customers keep coming back.

Customer service representative tips

Practice active listening

Learn to empathize with your customers

Use positive language

Improve your technical skills

Know your products and services

Look for common ground

Communicate clearly

Be solutions-focused

Admit mistakes

Be willing to learn

Customer service team management and operations tips

Provide first-class training

Set your standards high

Have a clear escalation pathway

Align your touchpoints

Create a culture of excellence

Be smart about automation

Use tools that boost speed and efficiency

Measure and analyze customer feedback

Use closed-loop feedback

Listen, understand and take action

You might be interested in
YO CUTIE! HELP MEEEEEE! Hazardous waste is a category that includes all of the following EXCEPT
madam [21]

your answer should be <u>B. Soluble</u>

3 0
3 years ago
Read 2 more answers
A 0.06-m3 rigid tank initially contains refrigerant- 134a at 0.8 MPa and 100 percent quality. The tank is connected by a valve t
lesantik [10]

Answer:

a) 0.50613

b) 22.639 kJ

Explanation:

From table A-11 , we will make use of the properties of Refrigerant R-13a at 24°C

first step : calculate the  volume of R-13a  ( values gotten from table A-11 )

V = m1 * v1 = 5 * 0.0008261 = 0.00413 m^3

next : calculate final specific volume ( v2 )

v2 = V / m2 = 0.00413 / 0.25 ≈ 0.01652 m^3/kg

<u>a) Calculate the mass of refrigerant that entered the tank </u>

v2 = Vf + x2 * Vfg

v2 = Vf +  [ x2 * ( Vg - Vf ) ] ----- ( 1 )

where:  Vf = 0.0008261 m^3/kg, V2 = 0.01652 m^3/kg , Vg = 0.031834 m^3/kg  ( insert values into equation 1 above )

x2 = ( 0.01652 - 0.0008261 ) / 0.031834

     = 0.50613 ( mass of refrigerant that entered tank )

<u>b) Calculate the amount of heat transfer </u>

Final specific internal energy = u2 = Uf + ( x2 + Ufg ) ----- ( 2 )

uf = 84.44 kj/kg , x2 = 0.50613 , Ufg = 158.65 Kj/kg

therefore U2 = 164.737 Kj/kg

The mass balance  ( me ) = m1 - m2 --- ( 3 )

energy balance( Qin ) = ( m2 * u2 ) - ( m1 * u1 ) + ( m1 - m2 ) * he

therefore Qin = 41.184 - 422.2 + 403.655  = 22.639 kJ

3 0
3 years ago
For a metal that has a yield strength of 690 MPa and a plane strain fracture toughness (KIc) of 32 MPa-m1/2, compute the minimum
Digiron [165]

Answer:

the minimum component thickness for which the condition of plane strain is valid is 0.005377 m or 5.38 mm

Explanation:

Given the data in the question;

yield strength σ_y = 690 Mpa

plane strain fracture toughness K_{Ic = 32 MPa-m^{1/2

minimum component thickness for which the condition of plane strain is valid = ?

Now, for plane strain conditions, the minimum thickness required is expressed as;

t ≥ 2.5( K_{Ic / σ_y )²

so we substitute our values into the formula

t ≥ 2.5( 32  / 690  )²

t ≥ 2.5( 0.0463768 )²

t ≥ 2.5 × 0.0021508

t ≥ 0.005377 m or 5.38 mm

Therefore,  the minimum component thickness for which the condition of plane strain is valid is 0.005377 m or 5.38 mm

7 0
3 years ago
Air at 1 atm enters a thin-walled ( 5-mm diameter) long tube ( 2 m) at an inlet temperature of 100°C. A constant heat flux is ap
alexdok [17]

Answer:

heat rate   = 7.38 W

Explanation:

Given Data:

Pressure = 1atm

diameter (D) = 5mm = 0.005m

length = 2

mass flow rate (m) = 140*10^-6 kg/s

Exit temperature = 160°C,

At 400K,

Dynamic viscosity (μ) = 22.87 *10^-6

Prandtl number (pr) = 0.688

Thermal conductivity (k) = 33.65 *10^-3 W/m-k

Specific heat (Cp) = 1.013kj/kg.K

Step 1: Calculating Reynolds number using the formula;

Re = 4m/πDμ

     = (4*140*10^-6)/(π* 0.005*22.87 *10^-6)

     = 5.6*10^-4/3.59*10^-7

     = 1559.

Step 2: Calculating the thermal entry length using the formula

Le = 0.05*Re*Pr*D

Substituting, we have

Le = 0.05 * 1559 * 0.688 *0.005

Le = 0.268

Step 3: Calculate the heat transfer coefficient  using the formula;

Nu = hD/k

h = Nu*k/D

Since Le is less than given length, Nusselt number (Nu) for fully developed flow and uniform surface heat flux is 4.36.

h = 4.36 * 33.65 *10^-3/0.005

h = 0.1467/0.005

h = 29.34 W/m²-k

Step 4: Calculating the surface area using the formula;

A = πDl

   =π * 0.005 * 2

    =0.0314 m²

Step 5: Calculating the temperature Tm

For energy balance,

Qc = Qh

Therefore,

H*A(Te-Tm) = MCp(Tm - Ti)

29.34* 0.0314(160-Tm) =  140 × 10-6* 1.013*10^3 (Tm-100)

0.921(160-Tm) = 0.14182(Tm-100)

     147.36 -0.921Tm = 0.14182Tm - 14.182

1.06282Tm = 161.542

Tm = 161.542/1.06282

Tm = 151.99 K

Step 6: Calculate the rate of heat transferred using the formula

Q = H*A(Te-Tm)

   = 29.34* 0.0314(160-151.99)

  = 7.38 W

the Prandtl number using the formula

5 0
3 years ago
Help please thank you​
OleMash [197]

2.4 is the correct answer .

125 ÷ 52

4 0
4 years ago
Other questions:
  • Problem 7.16 (GO Tutorial) A cylindrical bar of steel 10.4 mm (0.4094 in.) in diameter is to be deformed elastically by applicat
    15·1 answer
  • According to the HERARCHY of hazard control what sequence is specified for protecting workers from chemical hazards assume that
    7·1 answer
  • Determine the angles made by the vector V = - 36i + 15j with the positive x- and y-axes. Write the unit vector n in the directio
    11·1 answer
  • Atmospheric pressure is measured to be 14.769 psia. a. What would be the equivalent reading of a water barometer (inches of H20)
    11·1 answer
  • What is the composition, in atom percent, of an alloy that contains 44.5 lbmof Ag, 83.7 lbmof Au, and 5.3 lbmof Cu? What is the
    9·1 answer
  • Where is the Volkswagen super factory located? how is this locate relevant to us?​
    5·1 answer
  • The use of alcohol can cause
    6·2 answers
  • Is a water proof material used around tubs and
    8·2 answers
  • What is the primary responsibility of ABET?
    13·1 answer
  • I want a real answer to this, not just take my points
    7·1 answer
Add answer
Login
Not registered? Fast signup
Signup
Login Signup
Ask question!