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valkas [14]
2 years ago
9

Are the communication skills required for a team leader in a manufacturing plant different from those of a customer service exec

utive?
What would you do to improve your communication skills?

Discuss the importance of customer service and suggest ways to ensure good customer experience.
Engineering
1 answer:
Svetllana [295]2 years ago
5 0

Answer:

Explanation: Excellent customer service isn’t just down to your frontline staff, but a customer might be won or lost there. That’s why it’s so important every employee works together to resolve issues and create memorable moments – and empower your frontline agents to be as valuable to the customer as possible. It could be the difference between the customer coming back again, or going elsewhere.

The following tips are designed to help both customer service representatives, customer service management, and operations staff to work together to make experiences that matter. Developing customer service skills is important for the whole team to thrive – and to ensure customers keep coming back.

Customer service representative tips

Practice active listening

Learn to empathize with your customers

Use positive language

Improve your technical skills

Know your products and services

Look for common ground

Communicate clearly

Be solutions-focused

Admit mistakes

Be willing to learn

Customer service team management and operations tips

Provide first-class training

Set your standards high

Have a clear escalation pathway

Align your touchpoints

Create a culture of excellence

Be smart about automation

Use tools that boost speed and efficiency

Measure and analyze customer feedback

Use closed-loop feedback

Listen, understand and take action

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An energy system can be approximated to simply show the interactions with its environment including cold air in and warm air out
Elenna [48]

Answer: The energy system related to your question is missing attached below is the energy system.

answer:

a) Work done = Net heat transfer

  Q1 - Q2 + Q + W = 0

b)  rate of work input ( W ) = 6.88 kW

Explanation:

Assuming CPair = 1.005 KJ/Kg/K

<u>Write the First law balance around the system and rate of work input to the system</u>

First law balance ( thermodynamics ) :

Work done = Net heat transfer

Q1 - Q2 + Q + W = 0 ---- ( 1 )

rate of work input into the system

W = Q2 - Q1 - Q -------- ( 2 )

where : Q2 = mCp T  = 1.65 * 1.005 * 293 = 485.86 Kw

             Q2 = mCp T = 1.65 * 1.005 * 308 = 510.74 Kw

              Q = 18 Kw

Insert values into equation 2 above

W = 6.88 Kw

5 0
3 years ago
A manometer containing a fluid with a density of 60 lbm/ft3 is attached to a tank filled with air. If the gage pressure of the a
8090 [49]

Answer:

The fluid level difference in the manometer arm = 22.56 ft.

Explanation:

Assumption: The fluid in the manometer is incompressible, that is, its density is constant.

The fluid level difference between the two arms of the manometer gives the gage pressure of the air in the tank.

And P(gage) = ρgh

ρ = density of the manometer fluid = 60 lbm/ft³

g = acceleration due to gravity = 32.2 ft/s²

ρg = 60 × 32.2 = 1932 lbm/ft²s²

ρg = 1932 lbm/ft²s² × 1lbf.s²/32.2lbm.ft = 60 lbf/ft³

h = fluid level difference between the two arms of the manometer = ?

P(gage) = 9.4 psig = 9.4 × 144 = 1353.6 lbf/ft²

1353.6 = ρg × h = 60 lbf/ft³ × h

h = 1353.6/60 = 22.56 ft

A diagrammatic representation of this setup is presented in the attached image.

Hope this helps!

5 0
3 years ago
Technician A says that a fully charged battery is less likely to freeze than a discharged battery. Technician B says that the st
zheka24 [161]
Answer : Technician B is correct
8 0
3 years ago
How do you determine when a truss will fail?<br> (Yield Stress)
Marat540 [252]

Answer:

If a truss buckles or overturns, it is usually because of the failure of an adjacent truss or its bracing. A steel truss in a fire may buckle and overturn because of expansion or weakening from the heat. Most truss failures are the result of broken connections. Photo 1 shows a set of parallel-chord wood trusses supporting a plywood floor deck.

Explanation:

7 0
3 years ago
What to you do if you have a flat tirer
Vika [28.1K]

Answer: change the tires

Explanation: you can’t drive on a flat tire

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