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valkas [14]
2 years ago
9

Are the communication skills required for a team leader in a manufacturing plant different from those of a customer service exec

utive?
What would you do to improve your communication skills?

Discuss the importance of customer service and suggest ways to ensure good customer experience.
Engineering
1 answer:
Svetllana [295]2 years ago
5 0

Answer:

Explanation: Excellent customer service isn’t just down to your frontline staff, but a customer might be won or lost there. That’s why it’s so important every employee works together to resolve issues and create memorable moments – and empower your frontline agents to be as valuable to the customer as possible. It could be the difference between the customer coming back again, or going elsewhere.

The following tips are designed to help both customer service representatives, customer service management, and operations staff to work together to make experiences that matter. Developing customer service skills is important for the whole team to thrive – and to ensure customers keep coming back.

Customer service representative tips

Practice active listening

Learn to empathize with your customers

Use positive language

Improve your technical skills

Know your products and services

Look for common ground

Communicate clearly

Be solutions-focused

Admit mistakes

Be willing to learn

Customer service team management and operations tips

Provide first-class training

Set your standards high

Have a clear escalation pathway

Align your touchpoints

Create a culture of excellence

Be smart about automation

Use tools that boost speed and efficiency

Measure and analyze customer feedback

Use closed-loop feedback

Listen, understand and take action

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Select the correct answer. The most frequent maintenance task for a car is: A. Oil changes B. Tire replacements C. Coolant chang
abruzzese [7]

Answer:

  A. Oil changes

Explanation:

It depends on the car and its usage and environment. Usually oil is supposed to be changed every few months, more often if the car is driven a lot. Coolant changes may be indicated as seasons change, so will generally occur less frequently than oil changes.

Tire and brake replacement depend on usage and driving habits. Some owners may never have to replace either one, if they trade their car every year or two. Folks who drive with their foot on the brake pedal may have to replace brakes relatively often.

The most frequent task is generally oil changes.

5 0
3 years ago
Read 2 more answers
Hi, everyone I'm a high school student in Texas. My engineering teacher is asking us to find an active engineer to complete a li
jenyasd209 [6]

Answer:ill look it up

Explanation:

6 0
3 years ago
Select the properties and typical applications for the high carbon steels.
yanalaym [24]

Answer:

<u>Option-(A)</u>

Explanation:

<u>Typical applications for the high carbon steels includes the following;</u>

It is heat treatable, relatively large combinations of mechanical characteristics. Typical applications: railway wheels and tracks, gears, crankshafts, and machine parts.

3 0
3 years ago
Write a C++ program to display yearly calendar. You need to use the array defined below in your program. // the first number is
ddd [48]

Answer:

//Annual calendar

#include <iostream>

#include <string>

#include <iomanip>

void month(int numDays, int day)

{

int i;

string weekDays[] = {"Su", "Mo", "Tu", "We", "Th", "Fr", "Sa"};

// Header print

      cout << "\n----------------------\n";

      for(i=0; i<7; i++)

{

cout << left << setw(1) << weekDays[i];

cout << left << setw(1) << "|";

}

cout << left << setw(1) << "|";

      cout << "\n----------------------\n";

      int firstDay = day-1;

      //Space print

      for(int i=1; i< firstDay; i++)

          cout << left << setw(1) << "|" << setw(2) << " ";

      int cellCnt = 0;

      // Iteration of days

      for(int i=1; i<=numDays; i++)

      {

          //Output days

          cout << left << setw(1) << "|" << setw(2) << i;

          cellCnt += 1;

          // New line

          if ((i + firstDay-1) % 7 == 0)

          {

              cout << left << setw(1) << "|";

              cout << "\n----------------------\n";

              cellCnt = 0;

          }

      }

      // Empty cell print

      if (cellCnt != 0)

      {

          // For printing spaces

          for(int i=1; i<7-cellCnt+2; i++)

              cout << left << setw(1) << "|" << setw(2) << " ";

          cout << "\n----------------------\n";

      }

}

int main()

{

int i, day=1;

int yearly[12][2] = {{1,31},{2,28},{3,31},{4,30},{5,31},{6,30},{7,31},{8,31},{9,30},{10,31},{11,30},{12,31}};

string months[] = {"January",

"February",

"March",

"April",

"May",

"June",

"July",

"August",

"September",

"October",

"November",

"December"};

for(i=0; i<12; i++)

{

//Monthly printing

cout << "\n Month: " << months[i] << "\n";

month(yearly[i][1], day);

if(day==7)

{

day = 1;

}

else

{

day = day + 1;

}

cout << "\n";

}

return 0;

}

//end

3 0
4 years ago
2. Why are some constraints automatically applied by the software, but you must manually apply others?
hoa [83]

Answer:

It is because constraints applied automatic by the software (CAD) are supposed to control relationships and geometry between lines, arcs and circles while those manually added are supposed to control the geometry to behave in the manner the user likes the sketch to appear when drawing.

Explanation:

CAD software enables creating sketches using the program by automatic allowing geometric constraints to perform the tasks.Geometry in lines, circles, and other geometric features show collaborating relation that facilitate sketching in the program.For example, two end points appear to make lines remain perpendicular.Other geometric constraints are parallel, and equal.However, the user can manually apply geometric constraints to a sketch to force the geometry in a manner that is suitable to the sketch drawn.That is why a user must manually apply others.

7 0
3 years ago
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