The price elasticity of demand measure is generally stated as an absolute value.

Universal Containers' contact center manager needs to measure the following metrics: - Agent productivity - Customer satisfactio

VLD [36.1K]

Answer: Average handle time

First contact resolution

Explanation:

Since the center manager needs to measure the productivity of the agent and the customer satisfaction, the report that should be recommended by a consultant would be the average handle time and the first contact resolution.

The average handle time shows the time taken for a transaction to be completed. This can be used to determine the productivity of agents. Also, first contact resolution can be used to determine customer satisfaction as it shows the number if queries that were successfully resolved.

8 0

3 years ago

The Taffy Trust is a simple trust. Sean is its sole beneficiary. In the current year, the trust earns $12,000 in taxable interes

algol [13]

Solution and Explanation:

a. Accounting income is computed below:

Taxable interest 12,000.00

Rental income 30,000.00

Long term capital gain 0.00

Long term capital loss 0.00

Fees 0.00

Less: depreciation -2,800.00

Trust accounting income 39,200.00

b. One half of fiducary's fee = 6500 divided by 2 = 3250. This amount will be allocated to accounting income of the trust.

Taxable interest 12,000.00

Rental income 30,000.00

Long term capital gain 4,000.00

Long term capital loss -1,100.00

Fees -3,250.00

Depreciation -2,800.00

Trust accounting income 38,850.00

3 0

3 years ago

Which activity is a marketing technique?

larisa86 [58]

C , calling a potential customer to inform them about a new program

6 0

3 years ago

Assume mark-up percentage equals desired profit divided by total costs. What is the correct calculation to determine the dollar

UkoKoshka [18]

Answer:

C. Total cost per unit times mark-up percentage per unit

Explanation:

The mark-up percentage is assumed to be computed by dividing the desired profit by the total cost.

The dollar amount of the mark-up per unit shall be computed by multiplying the total cost per unit with the markup percentage per unit.

The selling price of the product can be computed by adding the mark-up per unit to the cost price of each unit.

8 0

3 years ago

Suppose a commercial bank has checkable deposits of $60,000 and the legal reserve ratio is 25 percent. If the bank's required an

MAXImum [283]

Answer: $30000

Explanation:

Based on the information given in the question, the required reserve will be:

= $60000 × 25%

= $15000

Since the bank's required and excess reserves are equal, then the excess reserve will be $15000.

Therefore, the actual reserves will be:

= Required reserve + Actual reserve

= $15000 + $15000

= $30000

6 0

2 years ago