Question

A user calls to report that she’s unable to log on to e-mail, and you ask a couple of questions. Because you know that no one else is using the network right now, you can’t determine whether the problem is unique to her machine or affects the entire network. Probing further, you learn that she’s also unable to print. You decide this problem is probably easier to troubleshoot from the user’s computer. Using the eight-step problem-solving process, outline the items you must check and the questions you must ask when you arrive at the user’s office. B. Based on the possible responses to your questions, describe the actions you will take to correct potential causes of this problem

Answer 1

The outline of items that one must check is first to know or clarify the issue, break the issue down, etc.

What is troubleshooting?

This is known to be a step by step approach to problem handling that is often used to know and handle issues with systems etc.  

Others includes:

• Set one's target in working on the issue,
• Analyze the main cause,
• Develop any form of Countermeasures.
• Then you Implement the Countermeasures made
• Monitor the Results that was given
• Go through the Process to Standardize it and tell the user that it is solved.

Conclusively, By following the steps, one can know the issue and solve it.

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