Group of answer choices.
A. Most online shoppers will only buy products if they can voice their opinions about them after the purchase.
B. Most online shoppers search the Internet for ratings and reviews before making major purchase decisions.
C. Negative consumer feedback can actually attract more customer interest in the product.
D. Allowing consumer feedback makes it less likely that consumers will provide their feedback.
E. Consumers are more likely to say positive things about companies that value their opinions.
Answer:
B. Most online shoppers search the Internet for ratings and reviews before making major purchase decisions.
Explanation:
Customer relationship management can be defined as a strategic process which typically involves combining strategies, techniques, practices and technology so as to effectively and efficiently manage their customer data in order to improve and enhance customer satisfaction. Thus, this set of employees are saddled with the responsibility of ensuring the customer are satisfied and happy with their service at all times.
This ultimately implies that, customer relationship management is focused on developing an ongoing connection between a business firm (organization) and all of its customers, as well as potential customers.
Hence, it is very important for Prime Computers to encourage customer feedback on its website and as a policy because most online shoppers (customers) usually engage in an online search in order to see other customer's ratings and reviews of company's product or service before making major purchase decisions.
Answer:
Grease payments, Option A, are payments to ensure receiving the standard treatment that a business ought to receive from a foreign government, but might not due to the obstruction of a foreign official
Explanation:
Grease payment is like a bribe which is usually small in amount and is provided to a government official or to a businessman with the aim of expediting a business decision. It may also be used in case any shipment or any transaction needs to be expedited.
Grease payments do not change the result of the foreign official's decision, under FCPA. If it changes the consequence, then it is considered a bribe. In that case, grease payments become illegal. It also depends on the amount given to the official and their frequency to decide if it is illegal.
Answer:
I don't know but where can i buy
Explanation:
D. It can allow you to save money if you time your purchases correctly.
For example, you could purchase something when it goes on sale and pay it off with minimal interest rather than waiting to save up money and buying at full price. (the other answer choices are all disadvantages to consumers).
Answer:
D. Price will rise, quantity purchased will fall, and gross revenues will fall.
Explanation:
It will lead to a higher price of the good as the management has to take into consideration the amount to wages to be paid to the workers, thus increasing the price of the goods. This will result to a lower demand at a higher price because the price increases and competitions will take advantage of the situation and that will also reduce the revenue of the firm.
