Green Earth, an environmental organization in Oklahoma, recently recruited Phyllis Galvan as a project coordinator. Galvan's man
ager has noticed that ever since she has joined, she has been extremely positive about her work and takes up challenges without complaining. In addition, she maintains a positive ambience by helping colleagues and smiling at everyone she interacts with. Her behavior has had a positive effect on her colleagues, who have started behaving in a similar manner. Which of the following concepts is demonstrated in this example? A) emotional dissonanceB) Ben Franklin effectC) unit biasD) anchoring effectE) emotional contagion
Emotional contagion is a phenomenon that describes the effect the expressed feelings and emotions of people have on others, in such a way that others tend to express the same emotions or feelings. It simply refers to the tendency of someone’s emotion to be transferred or contracted by another, just like a flu.
The concept of emotional contagion is demonstrated in the example given in the question above, as the behavior and emotional disposition of Phyllis Galvan is said have had a positive impact on her colleagues who have started exhibiting similar behavior.
Based on the scenario being described within the question it can be said that this example is demonstrating the concept known as emotional contagion. This concept refers to the process in which the emotions being experienced by an individual are caused by the emotions felt by others. Which is exactly what is happening in this scenario since Galvan's positive emotions are causing her colleagues to started behaving more positively as well.
