When communicating with others, we often focus on what we should say. However, effective communication is less about talking and more about listening. Listening well means not just understanding the words or the information being communicated, but also understanding the emotions the speaker is trying to convey.
1. Fear of litigation. 2. Characteristics of the Injury. 3. Physician-patient relationship before the event. 4. Patients financial status. 5. Patient distress.