Question

Companies typically Most firms provide customer complaint services online, in-store, or over the phone. Companies try to react promptly to complaints, hoping to A. offset performance risk with financial risk. B. extend decision rules to the customer complaint desk. C. reduce the cost of postpurchase advertising. D. minimize negative word of mouth and rumors. E. get themselves into the universal set.

Answer 1

The reason why companies try to respond promptly to complaints is to D. minimize negative word of mouth and rumors.

Why do companies deal with customer complaints quickly?

A company's reputation is very important to it and can be the difference between success and failure.

To avoid losing this reputation to rumors and negative word of mouth, they respond to customer complaints quickly to calm the customer.

Find out more on customer complaints at brainly.com/question/20388620.

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