Question

Which of the following statements regarding a balanced scorecard is correct? Multiple Choice A balanced scorecard includes non-financial measures such as defect rates or on-time deliveries. A balanced scorecard includes several different performance measures that can be used to assess how well a business is accomplishing their mission. A balanced scorecard includes financial performance measures such as ROI. All of these are correct answers.

Answer 1

Answer:  All of these are correct answers.

Explanation: In simple words, Balanced scorecard refers to the strategic management system in which the organisational tries to communicate to the stakeholders what is their ultimate goal and what are they trying to establish.

In such a process, the managers of the organisation translate their mission statement relating to various aspects of customer service and declares their course of actions regarding the activities that really matters to the customers.

Hence from the above we can conclude that all the statements are correct in the given case.