Answer:
The correct answer is the option A: listen to the customer.
Explanation:
First of all, the employee needs to listen to the customer's complain in order to identify the problem and seek for a possible solution as quickly as possible. Moreover, the importance number one is to listen because the customer may just be worry about the possible delayed flight and there might not be a damage caused, therefore just to listen and talk to the customer is more important that taking a fast action in order to resolve something that may not be a real problem.
Answer:
Financial metrics reveal characteristics of economic data sets that might not be apparent from a single view of the numbers. Financial metrics deals with the economic data and each metrics has a unique message about a body of economic data. Examples of financial metrics include: profitability, account receivable aging and days sales outstanding (which tells how many days, on average , it takes to receive payment from the invoice date)
Non-financial metrics can serve as leading indicators of future financial performance and can provide insight as to organisation's impact on stake holders and society. Non-financial metrics can be used to understand why certain financial results occurred, and what needs to be changed in order to improve. Examples of non-financial metrics include: company reputation, competitiveness, innovation and customer influence and value.
Answer:
<em>E. Take corrective action</em>
Explanation:
Corrective action is a contact mechanism with the worker in order to increase engagement, inappropriate behavior or efficiency.
An individual might take corrective action if other strategies have not been successful, such as player development and performance management.
You may choose to go straight to disciplinary action in cases of serious misconduct.
Answer:
B
Explanation:
Wages are sticky when earnings do not adjust quickly to changes in the market conditions .In some other situations , the rate of can be too slow compared to the rate of changes in the market. That means that every single time that market prices change , wages remain the same or just have a marginal change.
Factors that trigger sticky wages are unemployment ,and roles of the labor union.
Sticky wages can be useful in the sense that it can explain why market might not reach equilibrium in the short run or even in the long run.
The factory is using negative reinforcement.
You can either have reinforcement or punishment and either of those can be positive or negative. Reinforcement is used when you want a behavior to continue. Punishment is used when you want to stop that behavior from continuing. Positive means you gain something and negative means you get something taken away/stopped.
Since the factory wants it's workers to continue making more and more clowns, reinforcement is being used. Since the factory will take away the requirement of having to come to work on Tuesday, the reinforcement is negative.
