Answer:
(I)
b. Use the reasons-before-refusal plan.
(II)
a. Keep the refusal respectful, sensitive, and upbeat.
b. Disclose all reasons for the refusal.
d. Provide alternatives that encourage the customer to continue business with you.
Explanation:
- In the first case, the best strategy to adopt is that of presenting the "reasons-before-refusal" plan. This means that before conveying a negative message to the client, you explain the reasons of why this message necessarily has to be like that. By reading the reasons first, the customer will be more likely to agree with your assessment of the situation.
- In the second example, these are all strategies that you can use to ensure that the letter you are writing is kind and appropriate. In this letter, it is important to be respectful, sensitive and upbeat in order for the customer to know that you are taking his claim seriously. Moreover, you should be able to disclose all the reasons for the refusal so that the person is well-informed of the situation. Finally, you should be able to provide alternatives to the customer, as this might allow him to continue having business with you.
Answer: 0.050
Explanation:
Mean = 18
USL = 18.6
LSL = 17.4
SD = 1.25
Cpk = Min{(mean - LSL / 3*sd), (USL - mean / 3*sd)}
= Min{ ( 18 - 17.4/ 3 * 1.25), (18.6 - 18 / 3 * 1.25)}
= Min { 0.05 0.05)
Cpk = 0.050
Answer:
1. economic growth;
2. the size of the economy
Explanation:
According to the neoclassical standpoint on issues relating to macroeconomics, it is believed that, over a long period of time, the economy will vary around its potential GDP and its natural rate of unemployment.
Therefore, the size of the economy is defined by potential GDP, and wages and prices will adjust in an intelligent manner so that the economy will move back to its potential GDP level of output.
Hence, The neoclassical view holds that long-term expansion of potential GDP due to ECONOMIC GROWTH will determine THE SIZE OF THE ECONOMY
It is true that departmentalization by location allows an organization to readily respond to the unique demands of each geographical area.
The departmentalization by location is a strategy that organizations use to maintain departments in different locations where they operate, in order to deal more closely with the company's activities and needs.
This is a positive strategy that can speed up decision making, as each geographic area has different needs that must be addressed differently from the other.
So the statement is true and some of the advantages of departmentalization by location is improved communication, better allocation of employees and greater product promotion.
Learn more about departmentalization here:
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