Listeners that are not able to look beyond the stated words and/or nonverbal cues of a speaker to understand the real meaning are called insensitive.
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What is insensitive listening?</h2>
Dismissing the feelings and emotions of the other person and taking things at face value. Listeners have trouble showing sympathy and empathy because they rarely pick up on hidden meanings or subtle nonverbal indications.
Insensitive and poor listening can be harmful to all parties involved in the conversation since they can endanger relationships, contracts, and negotiations, and if the situation is overstated, they can even spark fights.
Insensitive listening can be quickly identified in direct interactions and interpersonal communication. To identify poor listening, we might observe eye contact, body language, and other nonverbal communication components. Recognizing inappropriate listening is more difficult to do with social media and digital marketing, though. For a deeper understanding, we must examine the statistics, the engagement rates, the feedback, brand monitoring, and social listening.
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