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2 years ago

Which metric would you focus on improving?

Business

1 answer:

Crank2 years ago

4 0

The metric that would be needed to improve in the customer service metrics would be C. Escalations.

<h3>What is Customer Service?</h3>

This refers to the means of complaint that users of a product or service can reach out to and get a resolution of conflict with regards to the product or service.

Hence, we can see that based on the given diagram, it is clear that from the monthly goals, escalation is the lowest as it stands at 9%, therefore, it needs to be improved.

Read more about customer service here:

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A project will not produce any cash flows for two years. Starting in the third year, it will produce annual cash flows of $11,90

dusya [7]

Answer:

The NPV of the project at 8.7 percent will be 4,802.58‬

Explanation:

We will calcualte the present value of the cash inflow:

$\frac{Inflow}{(1 + rate)^{time} } = PV$

Inflow 11,900.00

time 3.00

rate 0.087

$\frac{11900}{(1 + 0.087)^{3} } = PV$

PV 9,265.28

Inflow 11,900.00

time 4.00

rate 0.087

$\frac{11900}{(1 + 0.087)^{4} } = PV$

PV 8,523.71

Inflow 50,500.00

time 6.00

rate 0.087

$\frac{50500}{(1 + 0.087)^{6} } = PV$

PV 30,613.58

Then, we will add them together and subtract the investment amount

NPV: 30,613.59 + 8,523.71 + 9,265.28 - 43,600 = 4,802.58‬

3 0

3 years ago

Suppose that the price of a money clip increases from $0.75 to $0.90 and quantity supplied rises from 8,000 units to 10,000 unit

Sloan [31]

Answer:

The price elasticity of supply is 1.22

Explanation:

Please refer to the attached file

8 0

3 years ago

An investor owns a 6% bond issued by ABC Corporation that is callable at 102 ($1,020) next May 1. All of the following statement

Alexxandr [17]

Answer:D) the bond is probably being called by the issuer because interest rates went up

This statement is not true because when interest rates go up the issuer is at an advantage as he had previously borrowed money at a interest rate which is lower than the present interest rate, as interest rates have risen. Also when interest rates rise and the issuer calls the bond he will have to pay higher interest to re borrow money and this is foolish thus the issuer will not call the bond when interest rates rise. The issuer will call the bond when interest rates fall, as the issuer can re issue the bonds and borrow money at lower interest rates.

Explanation:

6 0

3 years ago

During March, the production department of a process manufacturing system completed a number of units of a product and transferr

ANEK [815]

Answer:

Direct Materials EU = 165,000

Direct Labour EU = 144,000

Explanation:

Equivalent Units (Weighted Average Method) = Beginning Goods In process + Units Completed + Ending Goods x % of completion

Direct Materials: 25,000 + 110,000 + 30,000 x 100% = 165,000

Direct Labor: 25,000 + 110,000 + 30,000 x 30% = 144,000

Remember: In the weighted average cost system the units in process at the beginning are count as a full equivalent unit of production.

8 0

4 years ago

Which of the following fiscal policy action would cause the economy to contract?

maksim [4K]

<span>This is a tricky question, because most of the answers provided are correct. For instance, by raising taxes, the government drops down the demand rates, as well as by decreasing the money supply (in that case, it also prevents economy from falling into an inflating situation). As for balancing the budget, this economical move entails decreasing the public expenditure and, therefore, contracting the demanding economical figures too. </span>

4 0

3 years ago