Quentin learns that the least effective way of communicating with clients who have hearing loss is using a louder than the normal tone of voice.
According to Merriam-Webster, the definition of "tone of voice" is actually "the way one speaks to another." Essentially, it's about how you sound when you say the words out loud. "tone" is confused with the tone of the sentence.
Quentin's tone of Voice describes how a brand communicates with its audience and influences how messages are received. It reflects your brand's personality, goals, values , and expertise, and helps you connect with your audience.
Learn more about communication with clients at
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