Question

Customers complain that they do not know when comments have been added to their cases. which configuration can a system administrator implement to address this concern?

Answer 1

Configure Feed Tracking for Case Comments is a configuration can a system administrator implement to address this concern.

Feed Tracking detects changes to tracked record fields and posts them as updates to the WhatI Follow feed. Users who follow the record will see these updates in the What You Follow view, with one exception. Updates made by the user himself will not be posted in "What to follow". Users can see these updates in their profile feed.

Case Comments are your opinion on how a particular court ruled a particular case. Case law explains, reflects, criticizes, and conveys your thoughts on the court's decision to the reader.

Learn more about Customer complain here: brainly.com/question/20388620

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