Question

Although zappos was not legally bound to fulfill customer orders following its pricing snafu, failure to do so would have significantly lowered __________, which is based on a company’s performance relative to the customers’ expectations.

Answer 1

Although zappos was not legally bound to fulfill customer orders following its pricing snafu, failure to do so would have significantly lowered consumer satisfaction, which is based on a company’s performance relative to the customers’ expectations.

What is meant by consumer satisfaction?

The term has top do with the rate at which the products and the services of a particular company are able to meet with the needs of the people that are considered the users of the commodity. It is the satisfaction that is derived from the usage of goods and services.

Hence we can say that Although zappos was not legally bound to fulfill customer orders following its pricing snafu, failure to do so would have significantly lowered consumer satisfaction , which is based on a company’s performance relative to the customers’ expectations.

Read more on consumer satisfaction here: brainly.com/question/19901674

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