Answer:
The correct answer is d. "blue ocean strategy".
Explanation:
The strategy seeks to set aside competition between companies, expanding the market through innovation. What companies need to be successful in the future is to stop competing with each other. In the last twenty-five years, all strategic thinking has been directed to the red ocean; The administration defines that in the competition there is the success or failure of the companies, which has allowed many to know how to perform skillfully in this world, but ignoring that another type of strategy could generate better results, without worrying so much about the competition.
The red ocean represents all existing industries today. These companies must have clearly marked limits, as well as defined competencies, and their objective is to overcome the rival and gain a great position in the market. They are constantly exposed to the emergence of new competitors, which decrease their chances of growth. Usually, this type of ocean is the reality of every business.
Answer:
(I)
b. Use the reasons-before-refusal plan.
(II)
a. Keep the refusal respectful, sensitive, and upbeat.
b. Disclose all reasons for the refusal.
d. Provide alternatives that encourage the customer to continue business with you.
Explanation:
- In the first case, the best strategy to adopt is that of presenting the "reasons-before-refusal" plan. This means that before conveying a negative message to the client, you explain the reasons of why this message necessarily has to be like that. By reading the reasons first, the customer will be more likely to agree with your assessment of the situation.
- In the second example, these are all strategies that you can use to ensure that the letter you are writing is kind and appropriate. In this letter, it is important to be respectful, sensitive and upbeat in order for the customer to know that you are taking his claim seriously. Moreover, you should be able to disclose all the reasons for the refusal so that the person is well-informed of the situation. Finally, you should be able to provide alternatives to the customer, as this might allow him to continue having business with you.
Answer:
expectations theory
Explanation:
Expectations theory is defined as the prediction of what short-term interest rates will amount to in future based on the current long-term interest rates on an investment.
The theory suggests or states that "an investor will earn the same amount of interest by investing in two consecutive one-year bond investments that in one two-year bond investment".
Simply put, the theory say that one can invest twice in a one year bond and still make the same interest rate as investing once in a two-year bond.
This theory helps investors to make profits faster and even higher through multiple investments on bonds.
Cheers.
Answer:
democratic/participative
Explanation:
Democratic leadership is also called participative leadership. In this type of leadership the supreme leader involves group member in decision making process. This foster participation, exchange of ideas which generates collective intelligence. it helps in not only making better decision making but also generates employee satisfaction by generating feeling of sense of belongingness.
<h3>Statement by Fallacy</h3>
"This work is driving me crazy!"
The above sentence is said by Fallacy a worker of a cafe in a busy shopping mall, She tries her best to serve the customers but the customers are quite rude and that is the reason why she said such a dialogue.
<h3>Customer Behaviour</h3>
Fallacy wants the customers to act kindly and be a little patient, but that is completely the opposite of what is reality.
She is unable to leave the job as it is a well paid job and she is not able to find another job that can pay her this much salary.
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