As a technical support rep, Michael's first task will be option b: Determine the purpose of the message he will send as a response.
<h3>Who is a technical support rep?</h3>
The role or duty of a Technical Support is known to be any person that tends to troubleshoot customer tech issues.
Note that they are said to be people who often resolve issues that are linked to computers, phones, tablets, and others.
Therefore, As a technical support rep, Michael's first task will be option b: Determine the purpose of the message he will send as a response.
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See option
a. conduct any necessary research
b. determine the purpose of the message he will send as a response
c. Hit the "reply" button
d. start composing his reply
