Economists ask the process of proactive consumers choosing to either exit from a sale or to voice their dissatisfaction with a product as-----expressing disapproval.
What does one mean by customer dissatisfaction?
Customer dissatisfaction is the antithesis of customer satisfaction. It happens when customer expectations aren't only not meant, but also when the corporate fails to do anything about the complaint.
for instance , 74 percent of consumers say they will forgive a company for its mistake after receiving excellent service.
<h3>Why is customer satisfaction important?</h3>
The importance of customer satisfaction cannot be overstated. there's a direct correlation between how happy customers are and how much money a business makes. Your customer satisfaction score (CSAT) affects repeat purchases rates and customer loyalty, word of mouth referrals, and helps to tell business decisions
.Learn more about customer satisfaction:
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Goods were able to be produced faster and more efficiently.
Answer:
7.7%
Explanation:
Given :
Risk free rate of return = 4%
Risk premium = 5%
Estimated beta = 0.7
Using the CAPM relation :
The expected return = Risk free rate + (Risk premium * Estimated Beta)
Expected Return = 4% + (5% * 0.74)
Expected Return = 4% + 3.7%
Expected Return = 7.7%
