Question

Janelle owns a business within the hospitality and tourism industry and recently let an employee go because the employee’s lack of productivity was beginning to negatively impact the company’s profit margin. Provide a description of what this employee’s lack of productivity may have looked like and analyze potential ways that it could have impacted the profit margin. Feel free to fabricate or create a hypothetical situation.

Answer 1

The employee must have lacked good relationship skills with customers and clients, thereby leading to reduction in patronage.

How  poor communication and relations affect patronage

The employee that was let go was one that had difficulty getting the requests and the need of the Clients. She was sometimes rude to the customers as well.

The effect that this had on the business was massive due to the fact that the customers had to stop patronage for a while after they had laid series of complaints.

Hence the need to let the employee go so as to get a worker that is more qualified and job ready for the position.

Learn more on the effects of poor communication here brainly.com/question/28168226

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