Question

in systems theory, the concept of openness is illustrated by which of the following? a. mcdonalds employees are encouraged to be open to feedback from their peers and supervisors. b. mcdonalds is open to new ideas from employees for producing good service and products. c. mcdonalds is part of the open, unstable, changing environment of fast food restaurants. d. mcdonalds actively takes in resources from the environment and returns products to it.

Answer 1

In system theory, the concept of opennes is illustrated when McDonalds actively takes in resources from the environment and returns products to it (D).

System theory appracch is the view of an organization as an open social system which has to have interaction with its environment in order to survive. System theory approach realizes that environment provides many essential resources, such as customers, suppliers, employees, shareholders, and also government.

Katz and Kahn suggested the Open-system approach and stated that organizational behaviours could be identified by maping the repeated cycle of input, throughput, output and feedback between an organization and its external environment. The environment provides input either in the form information or resources. The system then process the input and produce output which then release back into the environment. The system will seek feedback from the environment relatede to the output.

In McDonalds case, the implementation of opennes in system theory is illustrated when McDonalds actively takes in resources from the environment and returns products to it.

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