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siniylev [52]
3 years ago
10

Which of the following statements is NOT true regarding the importance of the role that an operations manager plays in addressin

g service​ quality?
A. The operations manager should realize that the​ customer' expectations are the standard against which the service is judged.
B. The manager may be able to influence the quality of the service but has little control over the​ customers' expectation.
C. Managers must expect exceptions.
D. The tangible component of many services is important.
Business
1 answer:
sdas [7]3 years ago
8 0

Answer:

B. The manager may be able to influence the quality of the service but has little control over the​ customers' expectation

Explanation:

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MrRa [10]

my question is why do we need to do it  i know you asked nicely but i just wanna know

3 0
3 years ago
Read 2 more answers
A process cost system would be used for all of the following products except computer chips. motion pictures. chemicals. soft dr
denpristay [2]

One thing that a process cost system cannot be used for from the given options is Motion pictures.

<h3>What is process costing?</h3>

This is a method of allocating cost that is based on the same item being mass-produced such that there is no discernable difference between the goods that were produced.

Motion pictures cannot be mass produced which is why they cannot use process costing, Every motion picture is unique and so something more specific is needed to apportion their cost.

Find out more on process costing at brainly.com/question/17129908

#SPJ1

5 0
1 year ago
What is the advantage of Federal Loans over Private Loans? A. Federal Loans have fixed interest rates and Private Loans can have
iVinArrow [24]
The best answer for this question would be A. :) 
5 0
3 years ago
The trial balance for K and J Nursery, Inc., listed the following account balances at December 31, 2021, the end of its fiscal y
ruslelena [56]

Answer:

$13,000 is the year-end balance in retained earnings for K and J Nursery, Inc.

Explanation:

Total Assets = Cash + Account Receivable + Inventory + Equipment

Total Assets = 35,000 + 30,000 + 44,000 + 99,000

Total Assets = 208,000

Total Liabilities = Account Payable + Salaries Payable + Interest Payable + Note Payable

Total Liabilities = 33,000 + 14,500 + 10,500 + 49,000

Total Liabilities = 107,000

Total Assets = Total Equity + Total Liabilities

Total Equity = Total Assets - Total Liabilities

Total Equity = 208,000 - 107,000

Total Equity = 101,000

Retained Earning = Total Equity - Common Stock

Retained Earning = 101,000 - 88,000

Retained Earning = 13,000

8 0
2 years ago
The continuing cycle of erratic demand causing forecasts to include safety stock which in turn magnify supplier forecasts and ca
balandron [24]

Answer:

The Bullwhip Effect

Explanation:

Bullwhip effect is a phenomenon that occurs in an organisation's channel of distribution due to swings or erratic demands for products by customers. This erratic nature of demands will usually lead to forecasting inefficiencies especially in meeting the demands through the supply chain.

A sudden increase in demand could lead to production planning problems because there might not be enough inventory of materials on ground to meet the demand. Also, a sudden decrease in demand can bring the challenge of excess inventory of materials which may not be needed for production for a while.

One of the measures taken to manage this erratic nature of demands is to ensure that whatever the forecasts for demands is, safety stock must be included to the forecast level of demand so as to ensure that production planning is adequate and the demands are met as well.

6 0
2 years ago
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