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siniylev [52]
3 years ago
10

Which of the following statements is NOT true regarding the importance of the role that an operations manager plays in addressin

g service​ quality?
A. The operations manager should realize that the​ customer' expectations are the standard against which the service is judged.
B. The manager may be able to influence the quality of the service but has little control over the​ customers' expectation.
C. Managers must expect exceptions.
D. The tangible component of many services is important.
Business
1 answer:
sdas [7]3 years ago
8 0

Answer:

B. The manager may be able to influence the quality of the service but has little control over the​ customers' expectation

Explanation:

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2 years ago
The following information relating to a company's overhead costs is available. Actual total variable overhead $ 75,000 Actual to
NARA [144]

Answer:

$5,000 favorable

Explanation:

The computation of the total variable overhead variance is given below:

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6 0
3 years ago
Which of the following is the best way to measure who read the company's public relations message and what they thought about it
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Answer:

a. Ask consumers for relevant feedback after the campaign

Explanation:

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6 0
3 years ago
The ________ stage of the new-product process assesses the total "business fit" of the proposed new product with the company's m
borishaifa [10]

Answer:

Business analysis

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5 0
3 years ago
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valkas [14]

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Explanation:

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