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siniylev [52]
3 years ago
10

Which of the following statements is NOT true regarding the importance of the role that an operations manager plays in addressin

g service​ quality?
A. The operations manager should realize that the​ customer' expectations are the standard against which the service is judged.
B. The manager may be able to influence the quality of the service but has little control over the​ customers' expectation.
C. Managers must expect exceptions.
D. The tangible component of many services is important.
Business
1 answer:
sdas [7]3 years ago
8 0

Answer:

B. The manager may be able to influence the quality of the service but has little control over the​ customers' expectation

Explanation:

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Suppose a shortage in materials results in decrease in the supply of golf balls in the United States of 5%. If the elasticity of
snow_lady [41]

Answer:

price elasticity of supply (PES) = % change in quantity supplied / % change in price

  • PES = -0.8
  • % change in quantity supplied = -5%

-5% = -0.8 / % change in price

% change in price = -0.8 / -5% = 16%

we are not given the initial price of the golf balls and I looked for similar questions but couldn't find any. But assuming that the initial price is $1, then the new price = $1 x (1 + 16%) = $1.16. If the initial price was $2, then new price = $2 x (1 + 16%) = $2.32. And son on.

5 0
3 years ago
In a CVP income statement, cost of goods sold is generally:
Nadya [2.5K]

Answer:

d) partly a variable cost and partly a fixed cost.

Explanation:

CVP income statement is also known as cost volume profit income statement, it is generally a product of CVP analysis and it include five elements:

  • Price of products.
  • Volume of activity.
  • Variable cost per unit.
  • Total fixed cost.
  • Mix of product sold.

CVP analysis are conducted to know how changes in cost and volume would impact company´s operating income and net income. It require all the cost of company should be segregated into variable and fixed cost. It also calculate contribution margin, which help to identify the profit of company before deducting fixed cost.

3 0
3 years ago
A small business investment company (sbi is a(n):
Dafna11 [192]
Small business <span><span>is an independently owned and operated business. This business is operated for profit and is not dominant in its field. </span>A small business investment company (SBI) is a </span>privately owned firm that provide venture capital to small enterprises that meet their investment standards.
<span /><span>The management counseling for the small businesses is done by small business institutes.</span>


7 0
2 years ago
HELP ASAP NEED THIS
KonstantinChe [14]

Answer:

Shirly would be suitable for the following races; law, public safety and security.

Explanation:

the careers of law, public safety and security, are those that describe the characteristics that Shirly presented in his evaluation, since they reflect the qualities of justice, security and good physical condition to face risk situations, and that all of them They are aimed at the common good of the people around them.

7 0
2 years ago
Read 2 more answers
An increase in accounts receivable will result in a(n) ______ in cash from sales revenue when using the direct method to determi
guajiro [1.7K]

When using the direct method for cash flows, one will notice that an increase in accounts receivable would result in a <u>DECREASE </u>in cash.

When an accounts receivable increases:

  • It means that more debt has been incurred by debtors
  • It means that less money entered into the company as people took goods but did not pay cash for them

Because the people did not pay cash for the goods yet took the goods, the company will see a reduction in its cash balance as the cash value of the goods left the company and there was no cash inflow from that activity.

In conclusion, an increase in accounts receivable leads to a decrease in cash.

<em>Find out more at brainly.com/question/25491863. </em>

8 0
2 years ago
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