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siniylev [52]
3 years ago
10

Which of the following statements is NOT true regarding the importance of the role that an operations manager plays in addressin

g service​ quality?
A. The operations manager should realize that the​ customer' expectations are the standard against which the service is judged.
B. The manager may be able to influence the quality of the service but has little control over the​ customers' expectation.
C. Managers must expect exceptions.
D. The tangible component of many services is important.
Business
1 answer:
sdas [7]3 years ago
8 0

Answer:

B. The manager may be able to influence the quality of the service but has little control over the​ customers' expectation

Explanation:

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Barry, a solvent individual but a recovering alcoholic, embezzled $6,000 from his employer. In the same year that he embezzled t
skad [1K]

Answer: Barry must include $6,000 in gross income from discharge of indebtedness

Explanation:

Feom the question above, we are told that Barry embezzled $6,000 from his employer and that even though his employer discovered the theft, the employ did not fire him and told him that he did not have to repay the $6,000 if he attend Alcoholics Anonymous. Barry met the conditions and the employer canceled the debt.

In this case, Barry will have to include the $6,000 he stole in gross income from discharge of indebtedness. The gross income has to do with the sum of the wages, profits, salaries, rents, interest payments, and every other earnings, before the deductions of taxes or other deductions. Since Barry stole the money and.he.has been forgiven, the $6,000 has to be included in the gross income from discharge of indebtedness.

7 0
3 years ago
Indirect costs incurred in a manufacturing environment that cannot be traced directly to a product are treated as a.period costs
Dima020 [189]

Answer:

Indirect costs incurred in a manufacturing environment that cannot be traced directly to a product are treated as Product costs and expenses when the goods are sold, Option D.

Explanation:

Indirect costs are also manufacturing overheads which cannot be directly put on the product but they have to be allocated in some way. So, these are treated as 'product costs' and 'expenses' when the goods are sold. They are not period costs as per Option A and option C. Option B which says that it is product costs when incurred, which is also incorrect.

Examples of indirect costs can be accounting and legal expenses, rent, telephone expenses, salaries of administrative.

Direct costs includes the costs of direct 'labor', materials and commissions.

8 0
3 years ago
2. Lereve Company has recorded the following information about the results of its operations for the fourth quarter: Sales reven
Pepsi [2]

Answer:

Lereve Company

Segmented Income Statement for the fourth quarter:

                                   Total Company  Western Division  Eastern Division  

Sales revenues           $200,000              $80,000              $120,000

Variable cost of sales     60,000                 30,000                  30,000

Contribution                $140,000               $50,000               $90,000

Fixed costs:

Common                     $100,000               $25,000               $75,000

Traceable                       50,000                  20,000                 30,000    

Net Income (Loss)       ($10,000)                 $5,000              ($15,000)

The results show that the Eastern Division made a net loss of $15,000 and the Western Division raked in a net income of $5,000, which resulted in the company-wide net loss of $10,000.  This loss could be traced to the allocated common fixed costs of the division, because its contribution to fixed costs was substantial and better than the Western Division's.

Explanation:

When the results of the operations of a divisional company like Lereve Company are prepared in segmental form, the performance pictures become clearer.  Management is enabled to focus on the segments or the factors that are generating the loss to the company.  Perhaps, as in this case, the problem may not be with the division, but the allocation of fixed costs to the divisions.  It can still be traced to the company as a whole, since it is generating much more fixed costs than it could afford from its revenue.

3 0
2 years ago
Suppose that video game discs are a normal good. If the incomeof video game players increase, you predict that in the market for
arlik [135]

Answer:

Option (D) is correct.

Explanation:

It was given that video game is a normal good. We know that there is a positive relationship between the demand for a normal good and income of the consumer, hence, if there is an increase in the income level of the consumer then as a result the demand for a normal good increases which shifts the demand curve for normal good rightwards.

Therefore, this will lead to increase both equilibrium price and equilibrium quantity in the market for video games.

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2 years ago
Developing a relationship on the first visit is becoming increasingly important in the _____________ stage of the personal selli
Bezzdna [24]

Developing a relationship on the first visit is becoming increasingly important in the ​approach stage of the personal selling process.

<h3><u>What is personal selling process ?</u></h3>
  • When a salesperson meets with a potential customer to close a deal, this is known as personal selling.
  • A sequential sales process with generally nine phases is used by many salespeople. Some salespeople create scripts for the entire or selected portions of the sales process.
  • In order to increase the process' effectiveness, a salesman must be familiar with each stage, which includes the following:
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  • 2. Approaching the Consumer
  • 3. Preparing for the Sale
  • 4. Making the Presentation
  • 5. Overcoming the Objections
  • 6. Closing the Sale
  • 7. Following Up.
  • The selling process is a series of actions performed to secure an order and start developing enduring relationships with customers. The exercises are applicable to all selling techniques and are adaptable to the majority of selling scenarios (including non-product selling such as – selling an idea).

To view more questions on personal developement, refer to:

brainly.com/question/7036610

#SPJ4

6 0
1 year ago
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