Answer:
See the explanation below.
Explanation:
a. Explain the concept of the voice of the customer (VOC).
Voice of the customer (VOC) can be described as a detailed process of collecting data on expectations, preferences, and aversions of a customer.
VOC means emphasizing the consumer, their opinions, experiences, and input about the brand of a company.
b. Why would a clear VOC process be important in the supplier to receiving organization relationship?
Voice of Customer process gives a company the opportunity to listen to each customer, act on their feedback, and analyze the data to improve operations. Therefore, the company would be able to avoid potential problems for future customers by being attentive and responsive, and it can obtain immediate benefit from customers who provide positive feedback.
The ability to measure a customer's experience at important touch points in real time is one of the key advantages of VOC process. Therefore, one of the best things a company can do is just ask its customers what they want and create a relationship from there.
True??? i think but i may be wrong.
The kind of motivation at play based on the consumer’s behavior in the given scenario is <u>irrational motive</u>
There are two kinds of motives in consumer behavior which includes:
- Rational motives: This has to do with making a purchasing decision based on the best decision available that would give maximum satisfaction.
- Irrational (emotional) motive has to do with those decisions that a consumer makes based on how he <em>feels </em>about a particular product, without considering utility (satisfaction)
Based on the given scenario, we are told that Lila is going to purchase a couch and she goes to the store to get one. When she gets there, she notes a comfortable cushion, but makes the decision to get a less comfortable for "reasons she cannot explain". This is an example of Irrational (emotional) motive
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Answer:
$2,640,000
Explanation:
Given the above information,
Creditor's claim is computer as
= Assets - Common stock - retained earnings
Given that
Assets = $4,345,000
Common stock = $1,076,000
Retained earnings = $629,000
Creditor's claim on their asset = $4,345,000 - $1,076,000 - $629,000
= $2,640,000