Question

Which of the following is an example of a good listening skill? A. Replying to the caller as "you" rather than using his or her name. B. Not taking notes. C. Listening to what the caller is saying as well as to what the person sitting next to you is saying. D. Using verbal reinforcers throughout the conversation, such as "Yes," and "I understand."

Answer 1

I’m pretty sure it’s D

Answer 2

D. this would show that you are engaged in the conversation.