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Olenka [21]
3 years ago
14

Most service-quality experts say that _______ is the most critical element in building a customer-oriented company.

Business
1 answer:
Westkost [7]3 years ago
4 0

Most service-quality experts say that hiring is the most critical element in building a customer-oriented company. Acquiring, developing, and retaining the right talent<span> helps business create the organizational capability (ability of the organization) and intellectual capital driving their strategy execution. </span>

<span>
</span>

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________ said, "Develop your people to do their jobs better than you can. Transfer your skills to them. This is exciting but it
rodikova [14]

Answer:

Bill Gates said, "Develop your people to do their jobs better than you can. Transfer your skills to them. This is exciting but it can be threatening to a manager who worries that he is training his replacement. Smart managers like to see their employees increase their responsibilities because it frees the managers to tackle new or undone tasks."

Explanation:

Bill Gates is an American computer pioneer and philanthropist. He is a co-founder of Microsoft, where he was the chairman of the board. He has now left the day-to-day work at Microsoft to work full-time within the Bill & Melinda Gates Foundation. According to Forbes magazine, Gates is the second richest person in the world (after Jeff Bezos) with a fortune of about $105 billion.

7 0
3 years ago
financial calculator Bruno's Lunch Counter is expanding and expects operating cash flows of $23,900 a year for 5 years as a resu
Ann [662]

Answer:

NPV = 138,347.55

Explanation:

<em>Net Present Value (NPV) : This is one of the techniques available to evaluate the feasibility of an investment project. The NPV of a project is the difference between the present value of the cash inflows and the cash outflows of the project.</em>

We sahall compute theNPV of this project by discounting the appropriate cash flows as follows:

<em>Prevent Value of  operating cash flow</em>

PV =A× (1- (1+r)^(-n))/r

A- 23,900, r - 12%, n- 5

PV = $23,900 × (1- (1.12)^(-5))/0.05

=206,769.963

<em>PV of Working Capital recouped</em>

PV = 5600× 1.12^(-5)

    = 3,177.59

NPV = initial cost + working capital + Present Value of working capital recouped + PV of operating cash inflow

NPV = (66,000) + (5600) + 3,177.59 + 206,769.96

NPV = 138,347.55

5 0
3 years ago
Which one of the following is a non-profit financial intermediary?
MrMuchimi
A credit union is a non-profit financial intermediary. 
6 0
3 years ago
Read 2 more answers
What is the rationale for the internal control principle, segregation of duties? select one:
liq [111]
The rationale for internal control principle, segregation of duties is that the work of one employee should, without duplication of effort, provide a reliable basis for evaluating the work of another employee. Segregation of Duties is a basic building block of sustainable risk management and internal controls for business. It is based on shared responsibilities of a key process that disperses the critical functions of that process to more than one person or department.
5 0
3 years ago
How do fast-food restaurants rationalize the process of providing food to customers, according to Robin Leidner in Fast Food, Fa
Nostrana [21]

According to <em>Robin Leidner</em>, fast-food restaurants rationalize the process of providing food to customers by developing standardized scripts for employees to use when dealing with customers.

There are many advantages associated with the fact that fast-food chains develop standardized scripts for customer service, as this way, they ensure compliance and quality of processes.

Standardization in fast-food restaurants therefore ensures faster service, mechanization of processes and higher quality in food production, since production and service standards must be followed in any unit of a fast-food chain.

Learn more about standardization here:

brainly.com/question/8189591

3 0
3 years ago
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