Answer:
C. The lines of competition are clearly defined in the more established industries, unlike the Internet where they are blurred and indistinct, as companies that compete
Explanation:
The first one is also correct, but it is a little bad for reading. D has a spelling error, and "companies competing" in B are a little blurred. All, except last, are correct. However, considering arrangements, the 'C 'option is the best.
Answer:
B. Cross-train agents on both product lines
D. Implement a customer self-service portal
Explanation:
Cross-training is a way of teaching employees different aspects of the job so that they can have a measure of flexibility in the discharge of duties. Managers find this approach to be effective as they believe it saves cost and maximizes the usefulness of employees. It also helps to serve and satisfy a wider range of customers.
So for Universal Containers seeking to optimize cost without compromising customer satisfaction while managing two customer service contact centers, an effective way of dealing with the large call volumes is cross-training agents on both product lines so that they can attend to a wider range of customers. Cross-training agents on both product lines would make them more knowledgeable of the services being offered and this would minimize the need to transfer calls as all agents can provide information on the various products.
Implementing a customer self-service portal would also reduce the workload on the customer service agents as customers can access the information they need on their own.
The answer is D. hard drive
:Answer:first: <em>click on your profile you should see a little head after</em>, scroll all the way down u should see a <em>view proflie</em>-click on it after, u shoud see a <em>questions asked and questions answered</em>
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hope this helped!!</em></h2>
Explanation:
Answer: The correct answer is A. I just answered this question myself!
