Question

Roberta Whitman has recently been hired by Jackson Pharmaceuticals as the senior vice president of human resources. Jackson Pharmaceuticals has a history of problems within its HR department including high employee turnover, EEO violations, inadequate training programs, and benefit enrollment difficulties. With years of experience transforming HR departments in other firms, Whitman believes she can correct the problems at Jackson Pharmaceuticals. Which of the following best supports the argument that Whitman should create embedded HR units and assign relationship managers to each department within the firm?
Select the correct answer

Centralized call centers would enable the HR department to provide specialized support on daily transactional activities.

Employees frequently complain about the inconsistent assistance they receive from the HR department due to its large size.

The global nature of the firm makes it difficult for the HR department to effectively communicate corporate messages to employees scattered around the world.

Line managers want to implement additional screening and evaluations to improve the quality of their subordinates.

Answer 1

Answer:

Employees frequently complain about the inconsistent assistance they receive from the HR department due to its large size.

Explanation:

Having a specialized, embedded HR unit is beneficial to each, specific unit, as  HR would cater to every department and its special needs. On the contrary, centralized HR tends to give inconsistent help, as they always assign a different person or team when a problem arises.

So, if the employees complained that they cannot receive adequate help from the centralized HR, it would be wise to do what Roberta suggested.