Public service requires customer service skills because you are dealing with the public. Many who need services DO NOT know the processes. They get frustrated especially when they are told one thing then another person says something else. Basically the public is held hostage by public service. No one else provides it. Some skills include, active listening, empathy, honesty, "really trying to help."
Answer:
withdrawing
Explanation:
Ralph Kilmann and Kenneth Thomas have developed five different types of conflict strategies including withdrawing or avoiding, collaborating, defeating, accommodation, and compromising.
Withdrawing conflict style: The term withdrawing conflict style is defined as the process that doesn't require any consideration or courage for the other person or party. An individual using withdrawing conflict styles behaves in a way that a certain incident has never happened or doesn't exist.
In the question above, Derek is using the withdrawing conflict style.
Question 1 is b question 2 is c and question 3 is a
Bayesian Probability is a concept of probability instead of calculating the frequency of something, one interprets probability as reasonable expectation of a state of knowledge.
It is often used in research to evaluate the probability of a hypothesis. One begins with a set of beliefs and then tries to adjust them through experimentation and research.
Answer:
That impression management is a fundamental and universal process.
Explanation:
Impression management refers to a process in which people try to influence the impressions that others have of them. This is done by regulating our behaviour in front of others in order to stretegically influence their opinion of us. This can be done in a variety of ways, such as regulating our clothes, our behaviour, our words or our attitudes. In general, people regulate their behaviour more with strangers than with people close to them.
