I think the answer is B.
With some quick researching.
Hope this helps
The lesson we really ought to learn from all of this is that D - you're unlikely to get control of your life when you blame others for your mistakes. Knowing when you were the one who was responsible for his mistakes is a good characteristic to have in life.
When we look at the healthcare system,survey data suppose to be
selectively used instead a methodology that is mixed should be followed like most times, gathering feedback face to face or personally and them finding the problems would them be useful.
However,the survey data has options that are limited in number and mostly a rating scale or yes/no. But if the actual issues need to be found out,them you know interviews will be useful,but completely depending on the survey data will totally be biased.
Looking at the cases given, it is clearly stated that there is a problem with the wait time and the nature of the staffs that is unfriendly, however,it is important that clarity could be provided when the details are known.