<span>In order to cut costs, most of the pay TV providers have incorporated large call centers where they hire poorly trained and low paid employees to answer customer calls. These employees lack incentive and generally don't care much about customers. One exception to the rule is DirecTV. They are known for the best customer service record in the industry. It uses outsourcing, but they have motivation, something lacking from other providers. Their reps get free satellite TV in their homes once they have been on the job for three months and are invited to special DirecTV events where they have chances to meet and greet celebrities and NFL stars. They are also given the ability to handle complaints themselves rather than just listening, noting and transferring calls.</span>
Answer:
The answer is option A) This is an example of continuous reinforcement schedule
Explanation:
A schedule of reinforcement is basically a rule stating which instances of behavior will be reinforced. In some cases, a behavior might be reinforced every time it occurs. Sometimes, a behavior might not be reinforced at all.
continuous reinforcement schedule occurs when reinforcement is delivered after every single target behavior. This is clearly illustrated with the bonus paid to the telemarketers for every fourth application the company receives.
Answer:
Cash provided by operations is $250
Explanation:
<em>If a company has net income of 180, depreciation of 50, change in asset and liability accounts of $20, then cash provided by the operation is?</em>
<em />
Cash flows from operating activities
Net Income $180
<em>Adjustments to reconcile net loss </em>
<em>to net cash flow from operating activities</em>
Add: Depreciation $50
Add: Change in net current assets <u>$20</u> <u>$70 </u>
Cash provided by operations <u>$250</u>
Answer:
$12,936,120
Explanation:
The formula for calculating compound interest
=FV = PV × (1+r)n
Fv = future value
PV present value
r interest rate =10 %
t =time = 5 years
Future value= 12million x(1+10/100)5
=12,000,000 x (1+0.1)5
=12,000,000x1.61051
= $12,936,120
Answer:
D. Riley buys new windshield wipers for her car.
Explanation:
By definition unsought goods are those which are not purchased out of want or desire, but the purchases of which arise due to any of the following circumstances:
- danger - for example a fire extinguishers sought in the incident of a fire
- fear - for example the fear of crashing into another car (in this case)
- unexpected events - for example funeral services sought at the time of death
