Answer:
(I)
b. Use the reasons-before-refusal plan.
(II)
a. Keep the refusal respectful, sensitive, and upbeat.
b. Disclose all reasons for the refusal.
d. Provide alternatives that encourage the customer to continue business with you.
Explanation:
- In the first case, the best strategy to adopt is that of presenting the "reasons-before-refusal" plan. This means that before conveying a negative message to the client, you explain the reasons of why this message necessarily has to be like that. By reading the reasons first, the customer will be more likely to agree with your assessment of the situation.
- In the second example, these are all strategies that you can use to ensure that the letter you are writing is kind and appropriate. In this letter, it is important to be respectful, sensitive and upbeat in order for the customer to know that you are taking his claim seriously. Moreover, you should be able to disclose all the reasons for the refusal so that the person is well-informed of the situation. Finally, you should be able to provide alternatives to the customer, as this might allow him to continue having business with you.
Answer:
(C) Bonds Payable for $150,000
Explanation:
the face value of the bonds will the value at which bonds payable account enter the accounting. Then, there is a discount which decrease the net value of the bonds:
Bonds Payable 150,000 credit
Discount on bonds 15,000 debit
When the bonds are converted, we will write-off these account against common stock and additional paid-in
To wirte-off the account we need to post them in the other side so we got:
Bonds payable debit 150,000 debit
Discount on bonds 15,000 credit
Common Stock xx credit
Additional paid.in xx credit
These makes option C correct
1. True
2. False
3. True
Sorry if I get the wrong answers!!!
Answer:
A recession occurring in a trading partners economy
