Step one- State the problem. Find what your problem is.
Step two- Gather information
Step three- Form/Make a hypothesis
Step four- Test the/ your hypothesis, see if you're right or wrong.
Step five - Analyze your data
Step six- Draw/Make a conclusion
Step seven- share/ show your results
I am okay. I am not an expert but I can help
Your friend's words represent an injunctive norm.
Hope that helped :)
Also maybe add the choices so people aren't as confused :)