Consider two processes. If both versions create the same benefit, but one costs more than the other, the higher-cost version is less Efficient than the lower-cost version.
<h3>What is Process Quality?</h3>
Process Quality = measured in two dimensions: process effectiveness and process efficiency
Effective Business Process = enables the organization to accomplish its strategy. ex: investigating whether 3D printing will help accomplish the strategy of having the largest selection of parts in the industry
Efficiency Business Process = the ratio of benefits to costs. ex: consider two versions that create the same benefit, but one costs more than the other does, meaning the higher-cost version is less efficient than the lower-cost version/if both versions cost the same, but one generates less benefit than the other, then the lower-benefit one is less efficient.
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The body of a direct request letter should request action with an end date.
Direct Request Letter- A petition filed by an individual in a tribunal of this state in a case involving an obligee, an obligor, or a child is referred to as a direct request. In business letters, you can ask for information or a specific action. Learn how these direct request letters are structured so you can effectively convey your goals and get the results you want.
Gather information about your request.
Form an outline
Identify yourself
Make your demand
Give a justification for the request.
Offer to supply extra details
Thank you for your time, and end the letter.
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Answer:
b. debit to Accounts Receivable and credit to Sales Discount Forfeited for $120
Explanation:
The last payment of $12,000 it's without discount because was not made within the 10 days, so it's necessary to Debit Cash by $12,000 and reverse the accrual for the remaining $120 discount offered not applied. 
The it's necessary to record this entry: 
 b. debit to Accounts Receivable and credit to Sales Discount Forfeited for $120
 
        
             
        
        
        
Answer:
Option (b) is correct.
Explanation:
(a) Net Income:
= Revenues - Expenses
= $77,000 - $48,600
= $ 28,400
(b) Retained earnings :
= Net Income - Dividend
= $ 28,400 - $7,700
= $20,700
(c) Stockholders' Equity:
= Total assets - Total Liabilities
= 185,000 - $105,000
= $80,000
Therefore, the retained earnings at December 31, 2016 were $20,700.