Question

John and Fiona are both nurses at the same hospital. When Fiona was talking to John, John was very short with her and visibly upset. To prevent any problems, Fiona asked the nurse practitioner for a meeting to work out any conflict. John was upset with the way Fiona had treated one of his patients. Which best describes the conflict?
John had a personal conflict, and Fiona was the mediator.
John had a professional conflict, and the nurse practitioner was the mediator.
Fiona had an internal conflict, and she was also the mediator.
Fiona had a professional conflict, and John was the mediator.

Answer 1

John and Fiona are both nurses at the same hospital. When Fiona was talking to John, John was very short with her and visibly upset. To prevent any problems, Fiona asked the nurse practitioner for a meeting to work out any conflict. John was upset with the way Fiona had treated one of his patients. The statement which best describes the conflict is John had a professional conflict,and nurse practitioner was the mediator.

Answer: option (b) is correct

Explanation:

Professional conflict is one that occurs at a workplace between two or more persons. It arises due to the clash of interest or values between two or more persons. One person tries to exploit the other in his professional capacity either for his personal or professional benefit.

Here, in this case, there is a conflict between John and Fiona and the nurse practitioner is acting as a mediator between resolving the conflict. Organizations must try to resolve such conflicts as early as possible otherwise it might affect the workplace environment.