There isn’t a pic of the diagram - maybe try reposting?
The answer is B. the assertive message format. The assertive communication style is described as a respectful way of fighting for your own rights and opinions without being stepping on the rights and opinions of others. Being assertive is also associated with having confidence in yourself but would not encroach on the rights and values of other people.
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Correct answer is "be the better choice for most requests."
The direct approach of writing gives the information straight away, and The indirect approach of writing explains more before communicate what the content is. For this reason The direct approach seems to be a better choice as "the longer the news, the less strong".
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I think that answer help u