A customer tells you that they “must have” a particular item that you are out of in your store. You can tell that the customer i

Question

4 years ago

8

A customer tells you that they “must have” a particular item that you are out of in your store. You can tell that the customer i

s impatient and appears to be becoming frustrated. They explain to you that this is the second time they have been to the store to find a product they want is out of stock. Your supervisor is unavailable as they are working with another customer. Briefly describe how you would handle this.

Business

2 answers:

saul85 [17] · Answer 1 · 2021-11-11T16:07:58+03:00

saul85 [17]4 years ago

7 0

Tell them to wait patiently, and give them a
drink

dem82 [27] · Answer 2 · 2021-11-11T17:08:53+03:00

dem82 [27]4 years ago

3 0

I would calmly tell them that the item they were wanting at the moment was not in the store and that we were going to bring in a new box of those items soon. If the customer got angrier, I would ask him to leave the store and come back when he wasn't so furious.