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Lilit [14]
3 years ago
9

Larry is in charge of collecting customer service and satisfaction data for his company. He’s not sure which key groups in the c

ompany would be the most appropriate audience to communicate the recent customer satisfaction results, including call center employees, senior management, and company-wide. As Larry begins to develop his communication plan, which of the following questions would most help him strategize a plan for targeting a specific audience?
What are the potential advantages and disadvantages of communicating customer satisfaction results to one group versus another group?
What format would each group prefer to see in a report on customer satisfaction?
How can you communicate the information in a way that will be acceptable to all groups?
What are the consequences of not communicating the information at all?
Business
1 answer:
Lelechka [254]3 years ago
4 0

Answer:

What are the potential advantages and disadvantages of communicating customer satisfaction results to one group versus another group?

Explanation:

The answer above would be the most appropriate question because Larry does not know whether to share it with the employees, with senior management, or with the whole company.

Larry should try to gauge what kind of effect in the company would produce each one of this three alternatives. For example, sharing the information only with the employees might not seat well with managers, while the sharing the information only with management may be more effective but less transparent.

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Rhian believes he was unfairly passed over for a promotion, so he meets with his union steward to complain. The steward meets wi
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Why so that saying did correct answe right I don’t know the answer I am just answering to see something about my points because they are negative and I am trying something
7 0
2 years ago
Over the past several decades: A. international investment has become more one-sided, consisting almost entirely of foreign dire
valentina_108 [34]

Answer:

International investment has become more one-sided, consisting almost entirely of foreign direct investment.

Explanation:

This is because now internationally opportunities are being seized to have a better return on investment , to invest where opportunity cost is better and scope of foreign direct investment includes purchase of assets and shares.

6 0
3 years ago
Each unit requires 2 pounds of direct materials, which cost $6 per pound. The company’s policy is to maintain direct materials i
ycow [4]

Answer: Budgeted Raw Material to be consumed in July.

Quantity         Price per pound             Total

10,200                 $6                             $61,200

Explanation:

As for the information provided, the material at month end in hand shall be:

20% of upcoming month's sale.

If in June at month end, the inventory in hand = 2,040 pounds of raw material.

Then, this represents 20% of total requirement of July.

Therefore, total requirement in July = \frac{2,040}{0.20} = 10,200\ pounds

This basically means:

Total inventory required =

Quantity         Price per pound             Total

10,200                 $6                             $61,200

5 0
2 years ago
A company deposits $2,378 in a bank at the end of every year for 10 years. The company makes no deposits during the subsequent 5
anygoal [31]

Answer:

Final Value= $61,037.04

Explanation:

Giving the following information:

Investment= $2,378 in a bank at the end of every year for 10 years.

The company makes no deposits during the subsequent 5 years.

Interest rate= 10%

First, we need to calculate the first 10 years.

FV= {A*[(1+i)^n-1]}/i

A= annual deposit

FV= {2,378*[(1.1^10)-1]} / 0.1

FV= $37,899.20

Now, the 5 years:

FV= PV*(1+i)^n

FV= 37,899.2*(1.1^5)

FV= $61,037.04

7 0
2 years ago
Swift Company was organized on March 1 of the current year. After five months of start-up losses, management had expected to ear
scoundrel [369]

A new income statement for August for Swift company is shown below.

Also, since the president has asked you to check over the income statement and make a recommendation as to whether the company should look for a buyer for its assets.

My recommendation would be to not buy.

                                            Swift Company

                                         Income Statement

                               For the Month Ended August 31

Particulars                                                   Amount (in $)    Amount (in $)

Sales ..............................................................                          450,000

Cost of goods sold:

Finished goods inventory, August 1 ...............  40,000

Add: Cost of goods manufactured ................. <u>310,000 </u>

Goods available for sale ................................ 350,000

Deduct: Finished goods inventory, August 31..<u> 60,000</u>            <u> 290,000 </u>

Gross margin ..................................................                         160,000

Selling and administrative expenses .................                      <u>142,000</u>

Net operating income......................................                           18,000

Sam failed to distinguish between product costs and period costs when preparing the August income statement, and he also failed to recognize changes in inventories between the beginning and end of the month.

Once these errors are corrected, the company's financial situation looks much better, and selling the company may not be a good idea.

Hence, my recommendation would be not to buy.

Learn more about income statement:

brainly.com/question/24498019

#SPJ4

7 0
1 year ago
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