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Lilit [14]
3 years ago
9

Larry is in charge of collecting customer service and satisfaction data for his company. He’s not sure which key groups in the c

ompany would be the most appropriate audience to communicate the recent customer satisfaction results, including call center employees, senior management, and company-wide. As Larry begins to develop his communication plan, which of the following questions would most help him strategize a plan for targeting a specific audience?
What are the potential advantages and disadvantages of communicating customer satisfaction results to one group versus another group?
What format would each group prefer to see in a report on customer satisfaction?
How can you communicate the information in a way that will be acceptable to all groups?
What are the consequences of not communicating the information at all?
Business
1 answer:
Lelechka [254]3 years ago
4 0

Answer:

What are the potential advantages and disadvantages of communicating customer satisfaction results to one group versus another group?

Explanation:

The answer above would be the most appropriate question because Larry does not know whether to share it with the employees, with senior management, or with the whole company.

Larry should try to gauge what kind of effect in the company would produce each one of this three alternatives. For example, sharing the information only with the employees might not seat well with managers, while the sharing the information only with management may be more effective but less transparent.

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The answer should be b. (Sorry if I’m wrong)
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1 year ago
Mike has a linear production possibilities frontier that shows maximum production of trucks or computers of 10 million each. Deb
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Answer:

Mike has a comparative advantage in the production of computers.

Explanation:

Mike's opportunity cost of producing trucks instead of computers = 10 / 10 = 1.

Mike's opportunity cost of producing computers instead of trucks is 10 / 10 = 1.

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Debra's opportunity cost of producing computers instead of trucks = 9 / 3 = 3.

Mike's opportunity cost of producing computers instead of trucks is 1, while Debra's is 3. Therefore, Mike has a comparative advantage in the production of computers.

3 0
3 years ago
Erik is an investor with $5,000 available for investment. He has the following three investment possibilities from which to choo
Elanso [62]

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Devin is risk averse as he decides to choose the safest option which is keeping the money as cash for one year.

Explanation:

5 0
3 years ago
Which of the following statements about the income statement is false? a. The single-step format groups all income items togethe
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Answer:

The statement which is false is D) .

Explanation:

Income statement helps in assessing the current and past performance of the company, it also helps in predicting the future performance and in assessing the risk present in future in obtaining cash flows. Income statement are prepared through two methods either single step format ( which is used by sole proprietor and partnership firms ) or multi step format ( used by corporations ) .

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Option D is false because discounted operations and extraordinary transactions appear on both the single step and multi step format , these transactions are written as written as footnote below the statement.

5 0
3 years ago
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Answer:

salespeople personally call on business customers to a far greater extent than they do consumers.

Explanation:

Business to business (B2B) markets differ from Business to consumers (B2C) markets because salespeople personally call on business customers to a far greater extent than they do consumers.

Under the B2B sells its products directly to other businesses such as wholesalers or retailers and not the end consumers.

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6 0
3 years ago
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