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nydimaria [60]
3 years ago
6

Technical skills: A. help you understand the potential and the limitations of information technology. B. help you work with end

users, as well as other analysts and programmers. C. help you manage projects, resources, risk, and change. D. promote an understanding of the different types of information systems. E. enable you to understand the organization and its functions, to identify opportunities and problems, and to analyze and solve problems.
Business
1 answer:
Lera25 [3.4K]3 years ago
3 0

Answer:  A. help you understand the potential and the limitations of information technology

Explanation: Helping you understand some, if not all of the potential and limitations of information technology is among the usefulness of technical skills which are skills, abilities, knowledge or expertise that are needed to perform complex tasks, processes or actions that are computational, mechanical, scientific or relating to information technology. Examples include the knowledge of programming languages, mechanical tools, design programs etc.

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A telephone customer service center wants to ensure that the majority of its customers’ calls are answered within a reasonable a
mr_godi [17]

Answer:

The Capability Index for this process is 1.04. The right answer is B

Explanation:

According to the given data we have the following:

μ = 31 Seconds

USL = 45

LSL = 10

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Therefore, in order to calculate the Capability Index for this process we would have to use the following formula:

Cpk=Min<u>( USL-μ</u>  ,  <u>μ- LSL</u>)

               3×σ            3×σ

Cpk=Min<u>( 45-31</u>  ,  31<u>- 10</u>)

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Cpk = Min ( 1.04,1.56) = 1.04

The Capability Index for this process is 1.04

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