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ivolga24 [154]
3 years ago
11

Sounds, Inc., is a company that produces sound systems for car stereos. It is considering outsourcing its customer service opera

tion. It has a bid of $4 per call from Callers Service Company. Its current costs to service customers are estimated to be $3 per call, but it could use the idle space currently occupied by the customer service operation to earn an additional $24,000 per year. Sounds, Inc., currently receives about 1,500 customer calls per month.
a. Should Sounds, Inc., outsource its customer service operation?
b. What nonfinancial factors should be considered?
Business
1 answer:
KiRa [710]3 years ago
4 0

Answer:

a)

Sounds Inc should outsource the call center service because it is cheaper and will help to save cost worth (78,000- 72000)= $6,000

b)

Financial factors. See notes below

Explanation:

T<em>o determine whether or not to  outsource the function, we will compare the cost of the internal department to the cost of the external supplier. And go for the option wit the lower cost</em>

<em>Internal cost</em>

Running cost (3×1,500×12)                  54000

Opportunity cost                               =<u> 24,000</u>

Total cost                                              <u>78000 </u>

<em>External cost</em> (4×  1500×12)                  72000

Sounds Inc should outsource the call center service because it is cheaper and will help to save cost worth (78,000- 72000)= $6,000

Financial factors

<em>Service Quality</em>. Sound Inc need to be sure that the quality of service to be provided wont be undermined.

<em>Poaching </em>: Also, another risk area is the possibility of the external provider converting sounds customers to competitor

Data Privacy and protection: is there a guarantee that the contractor would not divulge or abuse the privileged information of Client's customers

       

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Answer:

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3 0
3 years ago
Tandy Company was issued a charter by the state of Indiana on January 15 of this year. The charter authorized the following:
Anastaziya [24]

Answer and Explanation:

The preparation of  the stockholder equity section is presented below:

Tandy Company

Balance Sheet (Partial)  

Stockholders Equity :  

Contributed Capital :  

Common stock (21,900 shares ×  $6) $131,400

Preferred stock (5,000 shares × $13) $65,000

Additional Paid in Capital - Common stock (21,900 shares ×  $20)  $438,000

Additional Paid in Capital - Preferred stock (5,000 shares × $17) $85,000

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4 0
3 years ago
On October 1, 20X6, Susan Thompson opened Thompson Decorating Services, a sole proprietorship. Susan began operations with $50,0
galben [10]

Answer: income statement: Net income $5,100, Statement of owners Equity :Total $35,100, Balance sheet : Total Liabilities $53,200, Total Asset $53,200

Explanation:

Thompson Decoration Services

Income Statement for the month ended 31 st October 20X6

$

Revenue. 18,300

Less Expenses

Salaries. 8,700

Advertising 2,500

Less: outstanding 700

-------

1,800

Taxes. 150

Postage. 1,800

Utilities. 100

Interest. 450

Miscellaneous. 200

------------

13,200

--------------

Net income. 5,100

-----------------

Statement of owners Equity for the month ended 31st October 20X6

Common Stock. Paid in capital. Retained Earnings Treasury stock Total

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Issued share for cash. - - - - -

Purchase of treasury stock - - - - -

Net income. - - 5,100. 5,100

Cash dividend. - - - - -

Stock dividend. - - - - -

------ ------ --------- ---------- -------------

Balance on Oct 31. - - 5,100 - 35,100

---------- -------- -------- ---------- --------------

Thompson Decoration Service

Balance sheet for the month ended 31st October 20X6

$

Current Asset

Debtors. 4,100

Account Receivable 14,200

-----------

Total Current Asset. 18,300

Fixed Asset

Van. 16,000

Office Equipment. 4,000

Furnishing. 14,900

-----------

Total Fixed Asset. 34,900

--------------

Total Asset. 53,200

---------------

Long term Liabilities

Capital. 30,000

Add: Net income 5,100

----------

35,100

Less: Drawing. 5,500

-----------

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Total Long term Liabilities 49,600

Current Liabilities

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Taxes. 150

Miscellaneous 200

--------------

Total Current Liabilities 3,600

--------------

Total Liabilities. 53,200

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4 0
3 years ago
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ch4aika [34]
Original price = $500

Assume that the tax rate is 8%
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The cost of the TV with a coupon for 25% off excluding tax is $405.

Answer: $405

6 0
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