Question

A customer touch point for abacus airlines would be an item such as ________. a mechanic's ability to service the airplanes the value of air travel versus surface transportation the reservations desk competency of a travel agent ease of access to the airport

Answer 1

A customer touch point for abacus airlines would be an item such as reservation desk. 

A customer touch point is a point in the process where a consumer and the organization exchange information, finish providing the service, or handle transactions. At the reservation desk, the customer and the business are focusing on the business and service transactions.