A company adheres to TQM by focusing on all of the following EXCEPT A. Customer Satisfaction B. Break Even Analysis C. Employee

Question

____ [38]

3 years ago

11

A company adheres to TQM by focusing on all of the following EXCEPT A. Customer Satisfaction B. Break Even Analysis C. Employee

involvement D. Continuous Improvement

Business

1 answer:

maw [93] · Answer 1 · 2021-11-08T22:21:57+03:00

Answer: B. Break Even Analysis

Explanation:

Total quality management (TQM) is a management strategy that emphasizes a continuous, organization-wide effort to maintain quality customer service and satisfaction. TQM’s ultimate goal is to foster customer loyalty by delivering a level of service that will keep customers coming back again. A TQM strategy requires consistent feedback from employees and customers to determine how services and products can be improved across the entire organization.