The characteristic of incident management is <em>to minimize and reduce the impact of incidents and the unavailability of services in line with business priorities.
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<h2>Further explanation
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Incident management is a process for handling all incidents. this might be an incident where the service is being interrupted or an incident where the service hasn't been disrupted.
The main objective of the incident management process is to restore normal service operations as quickly as possible and minimize the negative impact on business operations.
An incident is an unplanned outage for IT services or a decrease in the quality of IT services. Configuration item failures that have not been affected by the service are also incidents.
- Time Scale: to handle incidents and drive for escalation must be agreed and communicated in the SLA
- Incident Model: The application of an incident model is a method of standardizing and automating, if possible a similar incident group approach.
- Major Incidents: Different organizations will have definitive definitions for what constitutes a major incident. For some organizations, the trigger for 'calling' a major incident is when a number of users have an impact.
Incident management is closely related to problem management with one or more incidents caused by problems. There is also a strong link with change management to resolve incidents or a number of incidents but changes that don't do what they intended can cause incidents.
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NIMS Management brainly.com/question/10809019
incident or problem management brainly.com/question/10809019
Details
Class: high school
Subject: Social Studies
Keywords: management, NIMS, incidents, problems
