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LuckyWell [14K]
3 years ago
10

Marina receives a call from an angry customer, who claims a product is not working properly. Marina should provide quality custo

mer service by __________.
A. explaining that all sales are final
B. providing the customer a choice between a refund or a replacement
C. sympathizing with the customer and sharing a similar personal story
D. telling the customer about an upcoming sale
Business
2 answers:
Mkey [24]3 years ago
8 0
Providing the customer a choice between a refund or a replacement
Nataliya [291]3 years ago
8 0

The correct answer is B. Providing the customer a choice between a refund or a replacement

Explanation:

Quality customer service involves supporting and helping costumers during the process of buying and using a product or service. This includes helping customers if there is a problem with the product or service they paid for. In this case, the usual is to offer a replacement in the case the product bought by the customer is defective or the problem can be solved by providing a new; besides this, customer service agent should offer a refund in case the customer does not want a replacement or this action does not solve the problem. These two actions are important because it guarantees the problem is solved effectively and the customer feels supported. According to this, the best for Marina is "providing the customer a choice between a refund or a replacement".

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Brady knows that the brakes on his car do not work, but he tells celia, a potential buyer, that there are no problems with the c
Pachacha [2.7K]
<span>The correct answer would be C. Fraudulent Misrepresentation. In this case Bradley was fully aware that the brakes in his car do not work, just because he got a good buyer he knowingly did not disclose the faults with the car and lies that it is free of issues. This is called intentional Fraudulent Misrepresentation.</span>
6 0
3 years ago
The cost of the basket of goods in 2005 is $550 and the cost of the basket of goods in 2011 is $700. if 2005 is used as the base
Natalija [7]

$127.27

Price index is (new year/old year)*100

If 2005 is the base/old year, then:

$700/550 = 1.27273 * 100 = $127.27

Price index is used to show inflation from year to year by the change in price for the same goods in a base year to current year. Price index for the base year compared to the base year will always be 100, so anything above that shows inflation.

4 0
3 years ago
A small country that uses the U.S. dollar as its currency is measuring its GDP for the current year. Personal consumption expend
statuscvo [17]

Answer:

$117,800

Explanation:

GDP formula is:

GDP= Consumption (C)+ Investment (I)+ Government expenditure ()+ Net exports (exports-imports)

Last year, C= $69,000 and it increased 10% (100%+10%=110%),  

This year: C= $69,000*1.10= $75,900.

Last year: I= $18,000 and it decreased 5% (100%-5%=95%).

This year: I= $18,000*0,95= $17,100

Last year: G=$19,000 and it increased by 20% (100%+20%=120%)

This year: G= $ 19,000*1.20=$22,800

Last year: X-M= $2000 and it remained the same

This year: X-M= $2000

Current year´s GDP= $75,900+$17,100+$22,800+$2000= $117,800

5 0
2 years ago
In a conversation between two parties, a statement like, "What I'm hearing you say . . ." is an example of:
dimaraw [331]
Communication involves both listening and speaking. When you say "What I'm hearing you say" is an example of reflective listening because you are trying to clarify the idea of what the other party is trying to imply. Then listener recaps the message using his own words and tries to give back the speakers idea to confirm if the idea has been understood. 
3 0
3 years ago
LO 8.5Identify several causes of a favorable material quantity variance.
yan [13]

Answer:

Possible causes of material quantity variance:

1. The use of sub-standard material

2. The use of unskilled labour

3.  Wastage of material

Explanation:

Material quantity variance is the difference between standard quantity and actual quantity used multiplied by standard price. The use of sub-standard material reduces the quality of output thereby resulting to unfavorable material quantity variance.  The use of unskilled labour also leads to unfavorable material quantity variance. Wastage of material                                                  due to low quality of inputs also results to unfavorable material quantity variance.                                                                        

3 0
3 years ago
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