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LuckyWell [14K]
3 years ago
10

Marina receives a call from an angry customer, who claims a product is not working properly. Marina should provide quality custo

mer service by __________.
A. explaining that all sales are final
B. providing the customer a choice between a refund or a replacement
C. sympathizing with the customer and sharing a similar personal story
D. telling the customer about an upcoming sale
Business
2 answers:
Mkey [24]3 years ago
8 0
Providing the customer a choice between a refund or a replacement
Nataliya [291]3 years ago
8 0

The correct answer is B. Providing the customer a choice between a refund or a replacement

Explanation:

Quality customer service involves supporting and helping costumers during the process of buying and using a product or service. This includes helping customers if there is a problem with the product or service they paid for. In this case, the usual is to offer a replacement in the case the product bought by the customer is defective or the problem can be solved by providing a new; besides this, customer service agent should offer a refund in case the customer does not want a replacement or this action does not solve the problem. These two actions are important because it guarantees the problem is solved effectively and the customer feels supported. According to this, the best for Marina is "providing the customer a choice between a refund or a replacement".

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Phildell Phoenix is paid monthly. For the month of January of the current year, he earned a total of $8,288. The FICA tax rate f
AysviL [449]

Answer:

Total deduction                               2,443.21

Explanation:

8,288

x 6.20% Sccial Security                      513.856

x 1.45% Medicate                                120.176

x 6.20% FUTA&SUTA  (for 7,000)       434              

Income tax witheld                           1,375.17

Total deduction                               2,443.21

We will multiply his taxable wages for period by the tax rate.

We must noticew FUTA and SUTA applies fdor the first 7,000 only so we multiply by 7,000 not by 8,288

3 0
3 years ago
Which roles do franchisees play in case of a product distribution franchise?
rjkz [21]

In a product distribution franchise, franchisees act as dealers, retailers, or

Of the franchisor’s products.

Explanation:

There are different types of franchises that are based around a certain need of the firm or sometimes even the government on its sanction to provide a certain type of service in a franchise with the owners..

So it is to be seen that for a product distribution franchise too, that should be the case.

It is the case as the franchisees act as dealers, retailers or sellers of the products that are made inside the franchise or by the propitiate.

7 0
3 years ago
A retail store's Sales Account totals $223,000 which includes both the sales revenue and the sales tax on the sales. If the sale
ella [17]

Answer:

$10,619.05

Explanation:

When sales is made at a tax rate of 5%, the entries to be posted in the proportion of the transaction amount

Dr Cash/ Accounts receivable 105%

Cr Sales revenue 100%

Cr Sales tax 5%

As such, if Sales Account totals $223,000 which includes both the sales revenue and the sales tax on the sales, it means that the accounts contains 105%, as such, the sales tax which is the amount owed the taxing agency

= 5/105 * $223,000

= $10,619.05

3 0
3 years ago
Which type of third party plan covers prescriptions for anyone eligible for medicare benefits, including senior citizens?
Citrus2011 [14]
The third party plan that covers prescriptions for those eligible for medicare is usually an insurance plan that has extended health so that after paying a small deductible like $25 then the medicine costs will be reimbursed at the rate of say 80% of their costs.
7 0
3 years ago
Jun. 15 Several MBA groups participate in TEAM adventures. Great Adventures provides services on account for $24,000 to these gr
zubka84 [21]

Answer:

June 15

Dr. Account Receivable $24,000

Cr. Service Revenue      $24,000

At the time of Receipt in July

Dr. Cash                          $24,000

Cr. Account Receivable $24,000

Explanation:

As the Services are performed on June 15, and Great Venture has a right to received the payment against the services provided. So, the revenue is recognized and The payment for the services has not been made yet. This result in the creation of account receivable, That is expected to receive in July.

In July the payment is received. The cash account will be debited as the cash is received and on the other hand account receivable will be credited to remove the due balance of $24,000 from receivables balance.

5 0
3 years ago
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