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LuckyWell [14K]
3 years ago
10

Marina receives a call from an angry customer, who claims a product is not working properly. Marina should provide quality custo

mer service by __________.
A. explaining that all sales are final
B. providing the customer a choice between a refund or a replacement
C. sympathizing with the customer and sharing a similar personal story
D. telling the customer about an upcoming sale
Business
2 answers:
Mkey [24]3 years ago
8 0
Providing the customer a choice between a refund or a replacement
Nataliya [291]3 years ago
8 0

The correct answer is B. Providing the customer a choice between a refund or a replacement

Explanation:

Quality customer service involves supporting and helping costumers during the process of buying and using a product or service. This includes helping customers if there is a problem with the product or service they paid for. In this case, the usual is to offer a replacement in the case the product bought by the customer is defective or the problem can be solved by providing a new; besides this, customer service agent should offer a refund in case the customer does not want a replacement or this action does not solve the problem. These two actions are important because it guarantees the problem is solved effectively and the customer feels supported. According to this, the best for Marina is "providing the customer a choice between a refund or a replacement".

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A man buys a racehorse for ​$20 comma 00020,000 and enters it in two races. He plans to sell the horse​ afterward, hoping to mak
Step2247 [10]

Answer:

<h2>A man buys a racehorse for $20,000 and enters it in two races. He plans to sell the horse afterward, hoping to make a profit. If the horse wins both races, its value will jump to $100,000. If it wins one of the races, it will be worth <em>$50,000.</em></h2>

Explanation:

7 0
2 years ago
Forbes, fortune, and similar types of magazines often contain ads for rolex watches, bmw automobiles, and other luxury items. ad
MatroZZZ [7]
This is based on income. Income segmentation is when the consumers are segmented as per the yearly or regular income they are making. Income segmentation is best suitable for merchandises which are very exact, position and are valued high. It helps businesses to comprehend the relation between the making of a customer, the value being vacant by the company and the number of possible customers that a business can have.
7 0
3 years ago
Quarry Corp. has the following costs related to a mine it acquired this year. Cost of land and natural resource rights $200,000
frozen [14]

Answer:

$375,000

Explanation:

The computation of the amount included in the natural resource is shown below:

= Cost of land & natural resource rights + cost of extraction during year + equipment used for mining + exploration & drilling cost

= $200,000 + $35,000 + $100,000 + $40,000

= $375,000

Hence, all the cost is inlcuded for natural resource except asset retirement obligation for restoring the land as this is not relevant so we ignored it

8 0
3 years ago
Are the stages of product life cycle more important for a business to focus on the introduction stage or the growth stage of a p
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Product life cycle is important for a business to focus on the introduction stage then the growth stage because the products to gain distribution as the product is initially new in the market. The quality of product is not assured and the price of the product will also determine as low or high.

Explanation:

  • The cost is going to be on a higher side.
  • The sales will be slow since there is no awareness of the product.
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  • You make very little money of the product sold.
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  • Marketing cost at the highest level because of recognition.
  • Profit is received from product is very minimal.
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3 years ago
Question 9 of 25 : What does unity of command mean?
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<u />Unity of command is a principle wherein no subordinate in an organization reports to more than one boss.

Each department in a company has only one boss. Every boss of the department reports to one higher authority, and so on.

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3 years ago
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