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LuckyWell [14K]
4 years ago
10

Marina receives a call from an angry customer, who claims a product is not working properly. Marina should provide quality custo

mer service by __________.
A. explaining that all sales are final
B. providing the customer a choice between a refund or a replacement
C. sympathizing with the customer and sharing a similar personal story
D. telling the customer about an upcoming sale
Business
2 answers:
Mkey [24]4 years ago
8 0
Providing the customer a choice between a refund or a replacement
Nataliya [291]4 years ago
8 0

The correct answer is B. Providing the customer a choice between a refund or a replacement

Explanation:

Quality customer service involves supporting and helping costumers during the process of buying and using a product or service. This includes helping customers if there is a problem with the product or service they paid for. In this case, the usual is to offer a replacement in the case the product bought by the customer is defective or the problem can be solved by providing a new; besides this, customer service agent should offer a refund in case the customer does not want a replacement or this action does not solve the problem. These two actions are important because it guarantees the problem is solved effectively and the customer feels supported. According to this, the best for Marina is "providing the customer a choice between a refund or a replacement".

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Learning management systems are also known as knowledge work systems true or false
omeli [17]

The answer is false. Learning management systems is not known as knowledge work systems. Knowledge work systems are maintained by knowledge workers who manage and create knowledge. Knowledge, in this context, is universal and can be moved easily. It can include structured and unstructured documents.

6 0
3 years ago
Which of the following best describes a push strategy? Group of answer choices Manufacturer builds strong consumer demand for a
maksim [4K]

Answer: Manufacturer develops mutual effort and cooperation in the development and implementation of promotional strategies by working directly with members to develop strong and viable promotional support.

Explanation:

In a push strategy the manufacturer develops mutual effort and cooperation in the development and implementation of promotional strategies by working directly with members to develop strong and viable promotional support.

In a push strategy, the firm takes it's products to the consumer. The aim of this is for the product to gain much exposure than it already has and attract more sales. Other sales channels are bypassed in the scenario, leaving just the producer and the customer. Advertisment is one of the greatest promotional tool for push strategy.

6 0
3 years ago
Southern Industries uses job order costing. The following information was drawn from the Company’s monthly accounting reports: J
Vlad [161]

Answer:

The balance in the Work in Process inventory at the month end is $60

Explanation:

Work in Progress : It is a sum of direct material, direct labor and overhead expense. It shows how much percentage of work is left in the company. The work part left in the company is called work in progress.

For computing the Job 3 work in progress, the calculation part is shown below.

= Direct material + Direct labor + overhead expense

= $30 + $10 + 200% × 10

= $30 + $10 + $20

=$60

Hence, the balance in the Work in Process inventory at the month end is $60

8 0
3 years ago
The tax incidence (A) is the manner in which the burden of a tax is shared among participants in a market. (B) can be shifted to
8090 [49]

Answer:

(A) is the manner in which the burden of a tax is shared among participants in a market

Explanation:

Tax incidence refers to the burden of a tax between buyers or sellers or other stakeholders.

When price elasticity of supply is greater than price elasticity of demand, i.e a change in price causes supply to change more than demand, the tax incidence is said to be more burdensome for the buyers and vice versa.

It represents the distribution of tax burden to various sections of a society such as producers, consumers, etc.

For example, if taxes and duties are raised on alcohol or cigarettes, the producers shall transfer such burden on the consumers by covering their margin and raising prices. Thus, in such a case, the tax incidence would be borne by the consumers.

4 0
3 years ago
In 2020, Simon, age 12, has interest income of $7,980 from funds he inherited from his grandmother and no earned income. He has
Digiron [165]
A—he has no unearned income

B—$82,250

C—I think $7,980
Because I done see his total tax
5 0
3 years ago
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