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LuckyWell [14K]
3 years ago
10

Marina receives a call from an angry customer, who claims a product is not working properly. Marina should provide quality custo

mer service by __________.
A. explaining that all sales are final
B. providing the customer a choice between a refund or a replacement
C. sympathizing with the customer and sharing a similar personal story
D. telling the customer about an upcoming sale
Business
2 answers:
Mkey [24]3 years ago
8 0
Providing the customer a choice between a refund or a replacement
Nataliya [291]3 years ago
8 0

The correct answer is B. Providing the customer a choice between a refund or a replacement

Explanation:

Quality customer service involves supporting and helping costumers during the process of buying and using a product or service. This includes helping customers if there is a problem with the product or service they paid for. In this case, the usual is to offer a replacement in the case the product bought by the customer is defective or the problem can be solved by providing a new; besides this, customer service agent should offer a refund in case the customer does not want a replacement or this action does not solve the problem. These two actions are important because it guarantees the problem is solved effectively and the customer feels supported. According to this, the best for Marina is "providing the customer a choice between a refund or a replacement".

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Molly is a 27-year-old female who looks years older than her actual age. she lives a high-risk lifestyle that includes regular u
xxTIMURxx [149]
Hey there,

Answer:

Secondary Ageing

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7 0
3 years ago
To copy text in a word document to an Excel spreadsheet, you should first format the text as a Word table or as text separated b
geniusboy [140]

Answer:

Commas, tabs, semicolon, or spaces.

Explanation:

In Excel, commas, tabs, semicolon, or spaces are known as delimited values, and you can tell excel which option your data has in order to separate it. For example, if you copy and paste text that will be used for column header you can use the "Text to Columns" tool, click "delimited" and next, and then check the box next to which type of separator you are using (commas, tabs, etc). The tool will then separate every item of text with that type of separator into different columns.

5 0
3 years ago
Think about choices to include and choices to avoid when developing a mission statement. Drag and drop each of the following phr
sergeinik [125]

Answer and Explanation:

The categorization is as follows:

For Poor Mission Statements:

1. Lists all or all kinds of  the products the organization sells

2. is product-oriented

3. is very broad  or wide

4. is less or lower than seven words

For Good Mission Statements:

1.  Addresses customers the organization serves

2. Is meaningful  and relevant

3. Is specific  and determined

4. Describes the business the organization is in

5. is market-oriented

6. States what the organization wants to accomplish or achieve

8 0
2 years ago
Scrappers Supplies tracks the number of units purchased and sold throughout each accounting period but applies its inventory cos
elena-s [515]

Answer:Inventory on hand Balance at the end = $4620

Explanation:

The question is unclear with regards to the requirements. however having dealt with questions of this nature in the past, I will assume the question requires us to calculate the cost of inventory on hand.

Opening Inventory balance = 180 x $28 =$5040

Purchased inventory = 290 x $30 = $8700

Cash sale (330 x $44) = $14520

Purchase inventory (230 x 34 ) = $7820

Cash sale (55 x $44) = $2420

Inventory on hand Balance = 5040+ 8700 - 14520 + 7820 - 2420

Inventory on hand Balance at the end = 4620 = $4620

8 0
3 years ago
Ariana withdrew $400,000 out of her personal savings account and used it to start her new Internet cafe. The savings account pay
Vikki [24]

Answer:

The Ariana's accounting profit for the year was $6,000

Explanation:  

Accounting Profit : The accounting profit is that profit which records the difference of total revenues and total direct cost.

Where,

Total revenues includes sales revenues

And total cost includes monetary cost, etc.

So,

Accounting profit = Total revenues - Total cost

where

Total revenues = 2,000 × $2.5 + 4,000 ×$2.5 = $15,000

Monetary cost = $9,000

So,

Accounting profit = $15000 - $9000 = $6,000

Hence, the Ariana's accounting profit for the year was $6,000

7 0
3 years ago
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