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LuckyWell [14K]
4 years ago
10

Marina receives a call from an angry customer, who claims a product is not working properly. Marina should provide quality custo

mer service by __________.
A. explaining that all sales are final
B. providing the customer a choice between a refund or a replacement
C. sympathizing with the customer and sharing a similar personal story
D. telling the customer about an upcoming sale
Business
2 answers:
Mkey [24]4 years ago
8 0
Providing the customer a choice between a refund or a replacement
Nataliya [291]4 years ago
8 0

The correct answer is B. Providing the customer a choice between a refund or a replacement

Explanation:

Quality customer service involves supporting and helping costumers during the process of buying and using a product or service. This includes helping customers if there is a problem with the product or service they paid for. In this case, the usual is to offer a replacement in the case the product bought by the customer is defective or the problem can be solved by providing a new; besides this, customer service agent should offer a refund in case the customer does not want a replacement or this action does not solve the problem. These two actions are important because it guarantees the problem is solved effectively and the customer feels supported. According to this, the best for Marina is "providing the customer a choice between a refund or a replacement".

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The Engine Division provides diesel engines for the Motor Home Division of a company. The standard unit costs for Engine Divisio
Lisa [10]

Answer:

The best transfer price to avoid transfer price problems is $2,310

Explanation:

Transfer Price = Variable cost + Fixed Fee

Variable Cost = Direct Material + Direct labor + Variable Overhead

                       = 600 + 1,200 + 300

                       = 2,100

Transfer Price = Variable cost + Fixed Fee

                        = 2,100 + 210

                        = $2,310

Therefore, The best transfer price to avoid transfer price problems is $2,310

3 0
3 years ago
Assume that the united states current account balance is zero. If the united states dollar appreciates against the japanese yen,
Diano4ka-milaya [45]

If the United states dollar appreciates against the Japanese yen, then demand for united states exports will increase.

<h3>What is Export?</h3>

These are the goods and services produced in a country and sold into another country.

When the currency of United states dollar appreciates against the Japanese yen, there will be lesser cost in the production of such goods which will lead to increase in export demands.

Read more about Export here brainly.com/question/24473707

#SPJ1

7 0
2 years ago
On June 30, 2018, Yang Corporation granted compensatory stock options for 25,000 shares of its $24 par value common stock to cer
Charra [1.4K]

Answer:

$50,000

Explanation:

Since the service year is for a period of two year beginning from January 1 2018,the fair value of the shares options would be recognized over the two years on straight line basis,in other words $50,000 is the compensation expense for each i.e $100,000/2.

The appropriate entries would be a credit to paid in capital-share options account and debit goes to compensation expense in both years.

For instance ,2018 entries would:

Dr compensation expense $50,000

Cr paid in capital shares options      $50,000

6 0
3 years ago
A(n) __________ contract is a contract in which one or both parties has the ability to either withdraw from or enforce the contr
Lera25 [3.4K]

Answer:

Voidable Contract

Explanation:

Voidable Contract

This is a type of contract or legal agreement in which any of the parties involved or the both parties may chose to render it unenforceable for a given number of reasons. This type us different from a void contract in that, it is a valid contract which may either be affirmed or rejected by both or either parties.

Some reasons that may lead to the withdrawal of the contract are misinterpretation, coercion and fraud etc.

It is a valid contract that can be declared invalid. It is different from VOID as earlier pointed out as a void contract cannot be enforced by either party. Examples of voidable contract are found in real estate contract, lawyer contract and so on.

8 0
3 years ago
Read 2 more answers
Three types of business​ organizations) Limited partnerships have two classes of partners. The _____ limited general partner act
tia_tia [17]

Answer:

General; limited; limited.

Explanation:

Limited partnerships have two classes of partners. These two (2) classes are;

1. General partner: it is a type of partnership in which two or more people come together and have an agreement to do business by sharing profits, assets, debts or financial and legal liabilities.

2. Limited partner: it is a type of partnership in which people come together and have an agreement to do business but the involved partners only contribute financially and solely responsible to the amount of money they invested.

Hence, the general partner actually runs the business and faces unlimited liability for the​ firm's debt, while the limited partner is only liable up to the amount the limited partner invested.

8 0
3 years ago
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