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LuckyWell [14K]
4 years ago
10

Marina receives a call from an angry customer, who claims a product is not working properly. Marina should provide quality custo

mer service by __________.
A. explaining that all sales are final
B. providing the customer a choice between a refund or a replacement
C. sympathizing with the customer and sharing a similar personal story
D. telling the customer about an upcoming sale
Business
2 answers:
Mkey [24]4 years ago
8 0
Providing the customer a choice between a refund or a replacement
Nataliya [291]4 years ago
8 0

The correct answer is B. Providing the customer a choice between a refund or a replacement

Explanation:

Quality customer service involves supporting and helping costumers during the process of buying and using a product or service. This includes helping customers if there is a problem with the product or service they paid for. In this case, the usual is to offer a replacement in the case the product bought by the customer is defective or the problem can be solved by providing a new; besides this, customer service agent should offer a refund in case the customer does not want a replacement or this action does not solve the problem. These two actions are important because it guarantees the problem is solved effectively and the customer feels supported. According to this, the best for Marina is "providing the customer a choice between a refund or a replacement".

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Selling the rights to use your company's brand name in return for a lump-sum payment and a share of the profits generated is ref
Katarina [22]

Answer:

(D) franchising.

Explanation:

The franchising is an innovative idea to increase the sales of the company brand through which the company can able to capture maximum market size across the work. This strategy works with the motive to expand the business.

In this, there are two parties i.e franchiser and franchisee. The franchiser sells its logo, name, rights to the outlets that we called franchisee. For this, the franchiser gets the lump sum payment and profit share, etc.  

8 0
3 years ago
One reason the government is involved in the u.s. economy is to
vovangra [49]

Answer:

stabalize econmic U.S.A. items and to keep everything in order

Explanation:

4 0
3 years ago
Read 2 more answers
Which of the following is correct?
pogonyaev

Answer:

N. Most countries have had little fluctuation around their average growth rates during the past 120 years.

Explanation:

" Both measures reveal the same thing: between 1960 and the late-1990s, there was a widening of the world income distribution, at least when each country is a unit of observation. In the last decade or so, this pattern seems to have stabilized"

Reference: Jones, C. I. (2016). The facts of economic growth. In Handbook of macroeconomics (Vol. 2, pp. 3-69). Elsevier. p. 37

6 0
3 years ago
What is an accurate definition of a value?
jenyasd209 [6]

Answer:

A possible answer: Value is how much worth something has to you.

Explanation:

Have a great rest of your day :)

4 0
3 years ago
Blackwell, Inc. has a $125,000 liability it must pay five years from today. The company is opening a savings account so that the
anastassius [24]

Answer:

Initial investment= $23,838.78

Explanation:

Giving the following information:

Future Value (FV)= $125,000

Number of periods (n)= 5

Interest rate (i)= 5%

<u>First, we need to calculate the future value of the three deposits using the following formula:</u>

FV= {A*[(1+i)^n-1]}/i

A= annual deposit

FV= {30,000*[(1.05^3) - 1]} / 0.05

FV= $94,575

Difference= 125,000 - 94,575= $30,425

<u>Now, the initial investment today:</u>

FV= PV*(1 + i)^n

Isolating PV:

PV= FV / (1 + i)^n

PV= 30,425 / (1.05^5)

PV= $23,838.78

4 0
3 years ago
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