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LuckyWell [14K]
3 years ago
10

Marina receives a call from an angry customer, who claims a product is not working properly. Marina should provide quality custo

mer service by __________.
A. explaining that all sales are final
B. providing the customer a choice between a refund or a replacement
C. sympathizing with the customer and sharing a similar personal story
D. telling the customer about an upcoming sale
Business
2 answers:
Mkey [24]3 years ago
8 0
Providing the customer a choice between a refund or a replacement
Nataliya [291]3 years ago
8 0

The correct answer is B. Providing the customer a choice between a refund or a replacement

Explanation:

Quality customer service involves supporting and helping costumers during the process of buying and using a product or service. This includes helping customers if there is a problem with the product or service they paid for. In this case, the usual is to offer a replacement in the case the product bought by the customer is defective or the problem can be solved by providing a new; besides this, customer service agent should offer a refund in case the customer does not want a replacement or this action does not solve the problem. These two actions are important because it guarantees the problem is solved effectively and the customer feels supported. According to this, the best for Marina is "providing the customer a choice between a refund or a replacement".

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Decertification

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How do i give brainlyest
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when you ask a question and you get one answer you cant give someone brainliest until another person answers and after two people answer you chose which one is the best by clicking the little crown in the upper right corner of their answers

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3 years ago
Managers find operation costing useful in cost management because​ it: A. focuses on control of physical processes of a given pr
kirill [66]

Answer:

The answer is option  C) Managers find operation costing useful in cost management because​ it uses job costing to account for the conversion costs and process costing for the material and customizable components.

Explanation:

Operation costing is a mix of job costing and process costing,

In Process Costing, each process or stage of production is costed separately. while Job costing is used to calculate and assign the total cost of materials, labor, and overhead of a specific job.

The manufacture of a product may consist of several operations. In Operation Costing, costs are collected for each operation instead of each process or stage of manufacture.

Therefore, Managers find operation costing useful in cost management because​ it uses job costing to account for the conversion costs and process costing for the material and customizable components.

6 0
3 years ago
Is the sales manager a subordinate? explain why?
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8 0
3 years ago
Catering Corp. reported free cash flows for 2008 of $8.17 million and investment in operating capital of $2.17 million. Catering
gtnhenbr [62]

Answer:

$11.59 million

Explanation:

The computation of earning before interest and tax is shown below:-

Free cash flow = Operating cash flow - Investment in operating cash flow

$8.17 million = Operating cash flow - $2.17 million

Operating cash flow = $10.34 million

For calculating the earning before interest

Operating cash flow = Earning before interest - Taxes + Depreciation

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= $10.34 million = Earning before interest - $1.25 million

Earning before interest = $11.59 million

5 0
3 years ago
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