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LuckyWell [14K]
4 years ago
10

Marina receives a call from an angry customer, who claims a product is not working properly. Marina should provide quality custo

mer service by __________.
A. explaining that all sales are final
B. providing the customer a choice between a refund or a replacement
C. sympathizing with the customer and sharing a similar personal story
D. telling the customer about an upcoming sale
Business
2 answers:
Mkey [24]4 years ago
8 0
Providing the customer a choice between a refund or a replacement
Nataliya [291]4 years ago
8 0

The correct answer is B. Providing the customer a choice between a refund or a replacement

Explanation:

Quality customer service involves supporting and helping costumers during the process of buying and using a product or service. This includes helping customers if there is a problem with the product or service they paid for. In this case, the usual is to offer a replacement in the case the product bought by the customer is defective or the problem can be solved by providing a new; besides this, customer service agent should offer a refund in case the customer does not want a replacement or this action does not solve the problem. These two actions are important because it guarantees the problem is solved effectively and the customer feels supported. According to this, the best for Marina is "providing the customer a choice between a refund or a replacement".

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A successful sushi chain in Hong Kong spent $500,000 to conduct a study on whether to open a location in the United States. The
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3 years ago
Granite State Airlines serves the route between New York and Portsmouth, NH, with a single-flight-daily 100-seat aircraft. The o
TEA [102]

Answer:

Given data: One flight with total seats = 100

Full fare passengers, cost per ticket=$150, mean=56 passengers, SD=23

Discount fare passengers, cost per ticket=$100, mean=88 passengers, SD=44

(a) Here, though there is a hint to use the CDF, since the confidence interval is not given we will make some simplying assumptions that will reduce the complexity of the question, of course keeping the question statistically correct.

this question wants us to maximize total revenue per flight (one way), we can do that by taking only full fare passengers or total revenue will be 150*100=$15,000, but since historical probability shows a mean of 56 with a standard deviation of 23, we can assume in best case scenario total full fare ticket passengers will be 56+23=79, leaving 21 tickets for discount passenger, in this case the total revenues will be 79*150+21*100=$13,950

(b) Now, the new constrained policy is giving a clear cut number of seats to each category of pasengers, 44 for discount (total revenues 44*100) and 56 for full fare (total revenues 56*150) both of which are within the probabilities given earlier (full fare mean=56, discount mean=88). Total revenues in case will be 44*100+56*150=$12,800.

(c) Gain is the difference of the excess revenues in both cases of optimal total revenues and limited seats policy or answer (a) - answer (b) = $13,950- $12,800=$1,150

(d) Realistically speaking, there is no answer for this question without a clear cut confidence interval. Another simplifying assumption we can make here is taking the mean passengers as expected bookings (can be tweaked once confidence interval or degree of significance is given). so total revenues in this case will be 44*100 from discount and 56*150 from full fare passengers. That is still similar to answer (c) due to our assumption/lack of constraints, so our optimal booking will be 54 full fare tickets and 44 discount passenger tickets. You can also take worst case scenario by subtracting SD of each passenger type from the mean or go the best case scenario in which SD of full fare will be added to the mean while the pending seats (left over from 100) will be the total to discount fare for optimal revenue collection.

6 0
4 years ago
Read 2 more answers
According to the simple monetary model, if money is growing at 5% in the United States and 6% in the United Kingdom, while real
Murrr4er [49]

Answer:

A)

Since the money supply is growing at a much faster rate than real GDP in the US, this means that the inflation rate in the US will be higher than the inflation rate in the UK. In both countries the money supply is growing at a faster rate, but the difference in the US is larger (money supply is growing 67% faster that real GDP), while the money supply in the UK is growing 20% faster than real GDP.  

This means that the US dollar should depreciate against the British pound.

B)

If you have US dollars, then you should increase your investments in the UK because the pound will be worth more US dollars in the future.

C)

More American goods should be exported to the UK, and less British goods should be imported to the US. Since the US dollar should be cheaper, American products are cheaper. The opposite will happen to British products.

7 0
3 years ago
In 1895, the winner of a competition was paid $150. In 2006, the winner's prize was $70,000. What will the winner's prize be in
Jobisdone [24]

Answer:

the price will grow to $ 507,571.77 If it continues with the same grow rate

Explanation:

first we solve for the rate:

2006 - 1895 = 111 years

Nominal (1+r)^{n} = FV\\150 (1+r)^{111} = 70,000\\\\r = \sqrt[111]{70,000 / 150 } -1

r =  0.06  

Now we apply this rate for the year 2040:

2040 - 2006 = 34 years

Principal \: (1+ r)^{time} = Amount

Principal 70,000.00

time 34.00

rate 0.06000

70000 \: (1+ 0.06)^{34} = Amount

Amount 507,571.77

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