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LuckyWell [14K]
4 years ago
10

Marina receives a call from an angry customer, who claims a product is not working properly. Marina should provide quality custo

mer service by __________.
A. explaining that all sales are final
B. providing the customer a choice between a refund or a replacement
C. sympathizing with the customer and sharing a similar personal story
D. telling the customer about an upcoming sale
Business
2 answers:
Mkey [24]4 years ago
8 0
Providing the customer a choice between a refund or a replacement
Nataliya [291]4 years ago
8 0

The correct answer is B. Providing the customer a choice between a refund or a replacement

Explanation:

Quality customer service involves supporting and helping costumers during the process of buying and using a product or service. This includes helping customers if there is a problem with the product or service they paid for. In this case, the usual is to offer a replacement in the case the product bought by the customer is defective or the problem can be solved by providing a new; besides this, customer service agent should offer a refund in case the customer does not want a replacement or this action does not solve the problem. These two actions are important because it guarantees the problem is solved effectively and the customer feels supported. According to this, the best for Marina is "providing the customer a choice between a refund or a replacement".

You might be interested in
Companies create a division of labor among employees in order to: 0 a. allow each employee to perform one task at a high level.
sergejj [24]

Companies create a division of labor among employees in order to allow each employee to perform one task at a high level

<h3>What is division of labor?</h3>

It involves Sharing of duties or job among individuals or employee.

An employee is allowed to handle a particular task for efficiency.

Therefore, Companies create a division of labor among employees in order to allow each employee to perform one task at a high level

Learn more on labor below?

brainly.com/question/25803580

#SPJ1

3 0
2 years ago
A financier plans to invest up to $500,000 in two projects. Project A yields a return of 9% on the investment of x dollars, wher
jonny [76]

Answer:

She should invest $300,000 in Project A, and $200,000 in Project B.

Explanation:

Solution

Since Project B yields a higher return, she should invest as much money as possible in it, which is 40% of the total investment  or

or (0.40)($500,000) = $200,000

so

The remaining $500,000 - $200,000 = $300,000 should be invested in Project A.

Therefore, she should invest $300,000 in Project A, and $200,000 in Project B.

5 0
3 years ago
You rented space for a kiosk at the mall last year for the holiday season for $750. This year they increased it to $825. What is
bekas [8.4K]

Answer:

10%

Explanation:

Cost of kiosk last year = $750

Cost of kiosk this year = $825

Percentage increase = $825-$750 / $750 * 100

Percentage increase = $75 / $750 * 100

Percentage increase = 10%

So the percentage increase in the cost of rent is 10%.

6 0
3 years ago
During its first year of operations, a company entered into the following transactions: Borrowed $20,000 from the bank by signin
Alenkinab [10]

Answer:

$62,400

Explanation:

Assets are Economic resources controlled by the entity as a result of past events from which cash is expected to flow into the business.

Assets include the following Amounts:

Cash from Bank Note              $20,000

Cash from Stock Issues           $40,000

Supplies Inventory                     $4,000

Payment for Supplies                ($1,600)

Total Available Assets             $62,400

5 0
3 years ago
Jervis sells $75,000 of its accounts receivable to Northern Bank in order to obtain necessary cash. Northern Bank charges a 5% f
Natasha2012 [34]

Answer:

Debit cash by $71,250, factoring expense by $3,750 and credit account receivable by $75,000.

Explanation:

Step 1 of 2

Calculate the amount of factoring fee.

Factoring fee = 5% ×Account Receivable

=5%×$75,000

=$3,750

​

Step 2 of 2. Journey record. Image attached.

Debit cash by $71,250, factoring expense by $3,750 and credit account receivable by $75,000.

4 0
4 years ago
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