I see no picture or problem !!
Answer:
<u>comparing their options without having to physically visit several retail stores.</u>
Explanation:
Cross-channel shoppers are consumers that research products online but then they buy them personally from a brick-and-mortar retail store. According to some researches, in the US, up to 51% of online consumer are cross-channel shoppers. The main reason for this is because they don't want to wait for the products to be delivered to them.
they arent obligated to be real people.