Question

Aden is responding to a customer who complained about delivery delays. He writes, “I hope that we can continue to work together next year on projects that call for punctual, speedy delivery.” Which goal for writing a negative message is Aden addressing?
A.
Be empathetic.
B.
Be future-looking.
C.
Be fair.
D.
Be professional.

Answer 1

Answer:

B

Explanation:

Aden is addressing this with an assumption there is a second chance, so this implies that Aden will fix the issue, so he can be ensured, he might still provide service.