DISCUSS THE NOTION THAT CONFLICT IN
ORGANIZATION MUST BE AVOIDED AT ALL COST
What is conflict?
<span>Conflict is an
activity which takes place between two or more conscious beings who wish to
carry out acts which are mutually inconsistent (Michael Nicholson 1992). This definition
proclaims that conflict arises from disagreement between parties who may have
the same interests or tensions, and is characterized by the existence of
conflict behavior, in which the beings are actively trying to damage one
another.</span>
Conflict from
Michael Nicholson’s view depicts that where there is tension; beings involved
try to damage one another. The causes of the conflicts may arise from various
sources which may be emotional or physical. These forces may include the
following:
<span>· </span>Disagreement
<span>· </span>Need something they don’t have
<span>· </span>Jealousy
<span>· </span>Freedom and greed
WHY IT SHOULD BE AVOIDED
So far from the
definition and reasons that may escalate conflicts, it is clear that conflict
in an organization has great impact on its productivity and unity. It is
portrayed as non constructive having the power to destroy progress, hurt the
participants and provide zero yields.
Since
disagreement is the prerequisite of conflict, the results of disagreement such
as disunity tend to be evident in a conflict. According to (colorado.edu),
people often believe that conflict is bad and abnormal, disrupts normal
relations and prevents them from attaining their goals and should be avoided
when possible, and when it is inevitable it should be resolved instantly.
OTHERSIDE OF CONFLICT
<span>Irving Janis (1971) proposed that conflict is beneficial
in groups and committees to avoid the </span><span>error of "group
think</span>”
<span>Besides conflicts
being associated with poor productivity and destructive results, there are
undermined good results that can be attained from conflicts (Sherrie Campbell, online).</span>
. These
include;
1. Opening eyes to new ideas.
As thoughts are expressed back and forth we allow someone else
to fine-tune the truth we are communicating, as our perspective becomes further
shaped against theirs. Conflict is incredibly useful as a creative, fine-tuning
instrument to our own ideas.
2. Opportunity to verbalize needs.
Most people do not get what they want because they do not say
what they want. Conflict provides an opportunity to verbalize our needs to get
them met. Who we are and what we stand for in the workplace largely determines
our levels of success. If the “wake” behind our boat is too big no one else has
room to get by, and if it is too small we get run over.
4. Teaches us to listen.
The key to any successful conflict resolution is the ability to
listen. Most are so focused on litigation they have zero ability to listen;
their only desire is to win. Successful relationships and/or negotiations
cannot be forged with defensive, dominating people. Listening takes patience
and the discipline to control our impulses to speak. It takes being able to put
ourselves and our thoughts to the side so we can fully take another perspective
in.
5. Teaches us patterns of behavior.
As we engage in conflict we learn about how others work, their
style of communication, and their points of view. Knowing patterns helps us to
be more effective in our relationships as they provide some level of
predictability. Predictability is effective when strategizing in negotiations.
When we listen, we get to know how people think and we gain insight into how
they operate.
DEDUCTIONS
From the above examples it is evident that conflicts cannot be
totally ruled out as evil events or processes but rather can be harnessed to
the advantage of the organization. The result may improve the situation of the organization
rather than the underlined conclusion that conflicts are purely destructive and
should be shun from at all times.
<span>Therefore conflicts can have their small space in an
organization as a passive way of effective communication in an
organization. </span>
REFERENCES
<span>1) Michael Nicholson (27 March
1992).Rationality and the Analysis of International Conflict.</span>
<span>2) Sherrie
Campbell, </span>https://www.entrepreneur.com/article/279778
3) http
//www.colorado.edu/conflict/peace/problem/prejudice .htm
4)<span>Sophia Jowett (2007). </span>Social Psychology in Sport<span>. Human Kinetics. p. 34. </span>ISBN 978-0-7360-5780-6.
Retrieved 11 October 2012.
<span>5) Janis, I. L.
(November 1971). "Groupthink".Psychology Today. 5 (6): 43–46, 7
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