Answer:
The correct answer is Points of interaction.
Explanation:
The term touchpoint refers to all the points of contact between the client and a brand “that imply an interaction with a human need, at a specific time and place” (Risdon, 2013).
If there is an interaction then there is also an exchange of value between the individual and the organization. And professionals in Customer Experience have to understand what kind of value flows. We must ensure that the perceived value is greater than the cost.
On the other hand, the fact that an interaction occurs before a specific human need tells us that we must know what drives it. The need is what marks the nature of the interaction. In other words, the design of an experience changes radically depending on the needs involved.
Answer:
<u>Corporations </u> comprise about 20% of all businesses but account for about 81% of u.s. business receipts.
Explanation:
A corporation is kind of a business that is set up by a legal organization headed by a person or several partners together. Examples including Microsoft, Apple Inc. etc
While corporations make up just 20% of registered businesses, they are usually quite larger and have national foot print. They can employ thousands of people, have a number of subsidiary companies and work with hundreds of smaller businesses.
Hence, while they are smaller in number, their impact on the economy is very large.
Answer:
1. Pressures for local responsiveness may make it difficult to ______________________________.
monitor and adapt to changing customer tastes in a large number of foreign markets
2. __________________________is the most appropriate strategy when there are substantial differences across nations with regard to consumer tastes and preferences, and where cost pressures are not too intense.
Localization strategy
3. ___________________________ is the most appropriate strategy when the firm simultaneously faces strong pressures for both cost reductions and local responsiveness.
Transnational strategy
4. A firm facing low pressures for local responsiveness and few pressures to contain costs might best pursue a(n) _______________________.
international strategy
5. Markets are dynamic, and any firm will face competition. In time, international and localization strategies tend to become less viable, and managers need to ________________________________.
orient their companies toward either a global standardization or transnational strategy
Explanation:
When a company's global business activities are coordinated via cooperation and interdependence between its head office, operational divisions, and internationally located subsidiaries or retail outlets, the entity tends to realize more competitive advantages than when it uses a single strategy. This is why the transnational strategy is offering the best alternative for international businesses in the globalized economy.
Answer: d. A provision related to the achievement of certain performance criteria
Explanation:
While compensatory plans are used in order to compensate the employees of a particular company, the noncompensatory stock option is one whereby the employees of a company are allowed to purchase the stock of that company at a particular price t a specific price and at a particular time period.
Some of its characteristics include:
• participation by substantially all full-time employees who meet limited employment qualifications.
• equal offers of stock to all eligible employees.
• a limited amount of time permitted to exercise the option.
Option D that "provision related to the achievement of certain performance criteria" isn't a characteristics. Therefore, D is the answer.
