Because no retailer can satisfy every customer, retailers implicitly decide which customers will be dissatisfied and will most likely leave the store unsatisfied.
No retailer can be everything to every customer, and by making strategic decisions about targeting, segmentation, and retailing mix, retailers implicitly decide which customers will be pleased and which will likely leave the store dissatisfied. The best retailers have plans in place not only to recover from inevitable service interruptions, but also to benefit from them. Service failure is a breakdown in the customer's perception of the quality of a service process; however, there is not always a breakdown; it is simply what the customer believes. The primary causes of service failures are management strategy, managerial leadership quality, and employees' natural instincts.
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Answer:
<u>True </u>
Explanation:
The above statement that, Agency relationship are normally consensual , coming about through voluntary consent and agreement between the parties is true.
The agency relation is defined as a relation in which a company or any person allow any another person or we can say agent to act on his behalf.
The must listen and follow the instruction of the company or the person.
In agent relationship there are two parties who are involve in it they are the principal and the agent . The principal is the person who hire the agent to act on his behave. It is fully a formal or we can say a business relation where the principal or the main person allow the agent to act on his behalf with the third party . There should be loyalty on the behalf of both the parties.
Answer:
Trade-off analysis <em>is a group of methods that calculate the preferences of respondents of different product attributes (usually including price). </em>
To calculate consumer preferences, understand how price changes influence product or service demand, and predict a product's likely acceptance when brought to market.
The benefits are calculated indirectly in certain situations.
They are one of marketing research's most commonly used quantitative methods.
Answer:
a. Ending cash balance
You can find the ending cash balance in both the balance sheet and the statement of cash flows.
b. Adjustments to reconcile net income to net cash provided by operations
You can find this information in the statement of cash flows (under cash flows from operating activities).
c. Common stock
You can find this information in the balance sheet and the statement of stockholders' equity.
d. Total assets
You can find this information in the balance sheet
e. Net income
You can find this information in the income statement and the statement of cash flows (under cash flows from operating activities).
f. Revenue
You can find this information in the income statement.
g. Income tax payable
You can find this information in the balance sheet. Total income tax liability can be found int he income statement but it doesn't show us the unpaid amount. Also, the statement of cash flows shows us how this account changes from one year to the next.
The ICS functional area that arrange for resources and needed services is known as logistics.
<h3>What is ICS?</h3>
ICS is an acronym for Incident Command System. It is a management system designed to enable effective and efficient domestic incident management.
The five major ICS functional areas are:
- Command
- Operations
- Planning
- Logistics
- Finance/administration.
Hence, Logistics as an ICS functional area is responsible for arranging for resources and needed services to support achievement of the incident objectives.
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