Garvin's ________ definition of quality states that if the customer is satisfied, the product has good quality.

1 answer:

5 0

Garvin's USER BASED definition of quality states that if the customer is satisfied, the product has good quality.
David Garvin is an Havard professor who wrote a book titled 'Managing quality'. In his book, Garvin summarized five major approaches to defining quality. The approaches are: product based view, user based view, transcendental view of quality, manufacturing based view and value based view.<span />

You might be interested in

The petty cash fund has a current balance of $200. based on activity in the fund, it is determined that the balance needs to b

notka56 [123]

Cash account will change

3 0

3 years ago

Read 2 more answers

Considerable research has documented that in many product categories, consumers are unable to distinguish among brands when give

kirill115 [55]

Answer:

brand loyalty

Explanation:

Brand loyalty: The term "brand loyalty" is determined as the propensity of specific consumers to "continuously purchase" a particular brand's products over some other brand's products. However, a specific consumer's behavioral patterns are responsible for demonstrating that he or she will continue to purchase products from the same company that has been fostered a "trusting relationship".

In the question above, the given statement represents brand loyalty.

5 0

3 years ago

Assume again that the cost of capital is 7 percent and the effective tax rate is 40 percent. How would the payback, internal rat

vfiekz [6]

Answer:

If the effective tax rate increases then the net savings coming from investments will get lowered as a result the investment will have higher payback period (The increase in effective tax rate would lower demand of the product which means there is decline in net saving arising from the sale of the product). Likewise this decrease in annual net savings will also decrease the internal rate of return which shows that their are increased chances of project rejections. The NPV method is based on cash flows and relevant costing just like IRR and payback method but the only difference is that it assumes that the cash earned would be reinvested at cost of capital. The NPV will also decrease due to increased effective tax rate.

4 0

3 years ago

Joseph purchased 100 shares of abcd growth fund for $10.00 per share for a total investment of $1,000. at the end of one year, h

EleoNora [17]

It is given that Joseph purchased 100 shares of ABCD Growth Fund for a price of $10.00 per share with a total investment of $1,000. At the end of the year he sold his investment for $11.20 per share. Find the total capital gain.

To get the capital gain, compute the total price in which Joseph sold his investment.

$11.20 x 100 = $1,120

Subtract the answer to the total price bought by Joseph
$1,120 - $1,000 = $120

The total capital gain is $120

7 0

3 years ago

Kingsbury Manufacturing has net sales revenue of $850,000, cost of goods sold of $344,600, and all other expenses of $328,300. T

gladu [14]

Answer:

56.46%

Explanation:

The computation of the gross profit percentage is shown below

Gross profit percentage is

= (Sales - cost of goods sold) ÷ (Sales) × 100

where,

Sales is $850,000

And, the cost of goods sold is $344,600

Now placing these values to the above formula

So, the gross profit percentage is

= ($850,000 - $344,600) ÷ ($850,000) × 100

= $505,400 ÷ $850,000 × 100

= 56.46%

8 0

3 years ago