Garvin's ________ definition of quality states that if the customer is satisfied, the product has good quality.

1 answer:

5 0

Garvin's USER BASED definition of quality states that if the customer is satisfied, the product has good quality.
David Garvin is an Havard professor who wrote a book titled 'Managing quality'. In his book, Garvin summarized five major approaches to defining quality. The approaches are: product based view, user based view, transcendental view of quality, manufacturing based view and value based view.<span />

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<h3>What is Inventory carry cost?</h3>

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